Specialist Quality Complaints - Level 2/Level 3 Complaint Owner

Thousand Oaks, CA, US
Jul 16, 2019
Required Education
High School or equivalent
Position Type
Full time
The Specialist Quality Complaints is accountable to conduct complex complaint investigations, determine corrective actions with their effectiveness and determine the steps necessary to ensure the proper level of control for product in distribution. This role will require and ability to travel +/- 10% of time to domestic and international Amgen sites.

Key Responsibilities
  • Ensures quality of complaint records
  • Applies analytical skills to evaluate complex situations using multiple sources of information
  • Execution of regulatory and SOP requirements
  • Anticipates and prevents potential issues with regulators
  • Provides guidance and technical advice
  • Evaluates subject matter expert assessments
  • Escalates potential Quality issues to Management

  • Owns complex quality record content
  • Determines situations which require escalation to management
  • Determines when a complaint dictates further investigation
  • Works under minimal direction
  • Proposes revisions to SOPs in area of responsibility

Basic Qualifications:
  • Doctorate degree OR
  • Master's degree and 3 years of directly related experience in a science field OR
  • Bachelor's degree and 5 years of directly related experience in a science field OR
  • Associate's degree and 10 years of directly related experience in a science field OR
  • High school diploma / GED and 12 years of directly related experience in a science field

Preferred Qualifications:
  • 4 or more years of quality and manufacturing experience in biotech or pharmaceutical industry
  • Bachelor's Degree in a Science Field
  • Ability to oversee multiple projects simultaneously
  • Ability to successfully manage workload to timelines
  • Familiarity with basic project management tools
  • Ability to negotiate a position after taking feedback from multiple sources
  • Demonstrated ability to consistently deliver on-time, and high-quality results
  • Ability to operate in a matrixed or team environment
  • Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.