Senior Associate IS Business Systems Analyst

Amgen is seeking a Sr Associate IS Analyst Specialist IS Business Systems Analyst at our Tamp office to join the Global Commercial Operations Information Systems (GCOIS) group as Salesforce developer. The Analyst will be part of the Patient Support Services product team to deliver technology services and solutions that achieve Amgen's Patient Support Services strategies and business goals including insights and analytics on the Pulse Service platform.

The Analyst is responsible for designing and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with best practices. The Analyst will contribute to the development of the Patient Support Services product at Amgen. You will stay abreast to the Salesforce roadmap and capabilities, provide feedback to and develop best practices, optimize engineering or release processes.

The Analyst will interface with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle.

The US IS Customer Engagement team partners with the US Sales and Marketing teams to deliver solutions that engage our customers. This role will service US Business Operations.

Key responsibilities

• Ability to think strategically about technology and recommend solutions that align with patient services strategy and achieve the greatest business impact.
• Support the development of our patient data connections, both real-time and batch, between Amgen's patient CRM solution, the Patient Master, the Consent Management system, and all patient websites, mobile apps, support services (copay, call center, nurse programs, etc.), and fulfillment vendors
• Manage day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura
• Support the creation of customizations and integrations required to solution delivery
• Configure the Salesforce.com application based on the business requirements
• Model new custom objects and fields to support business requirements
• Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS
• Apply best practices and experience to build Salesforce.com applications
• Understand Salesforce security and apply the OWD, sharing patterns, profiles or permissions to your applications
• Communicate software and system designs using UML, lucid chart or other modeling tools and software. Collaborate with team members to apply abstractions and service-orientation to foster scalability
• Develop Test classes and automation to validate business logic and avoid production issues
• Work closely with other developers in the team including business analyst, QA analyst and project managers
• Research Salesforce.com capabilities as needed to suit business requirements, and provide gap analysis
• Develop estimates for projects

Basic Qualifications

Master's degree in Information Systems or Engineering

OR

Bachelor's degree and 3 years of Information Systems experience

OR

Associate's degree and 6 years of Information Systems experience

OR

High school diploma / GED and 8 years of Information Systems experience

Preferred Qualifications

• Ability to work in a changing environment, under pressure, handling multiple projects simultaneously
• Excellent communication skills to work across and up through the organization, including escalation and mitigation of issues, risks, and business impacts
• Advanced problem solving capabilities and ability to use constraints as opportunities
• Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
• Strong project management and business analyst skills and experience
• Experience with Tableau and other reporting and analytics tools
• Minimum 4 years of application design and development experience
• Minimum 3 years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards
• 2+ years of working with clients and vendors developing solutions and supporting projects from requirements gathering to release management
• Experience integrating Salesforce.com with other applications
• Experience with AWS and/or Amazon Connect a plus