SAM License Analyst

Tampa, FL
Jul 13, 2019
Required Education
High School or equivalent
Position Type
Full time
Job Summary

This position will be a dynamic role as part of an expanded Software Asset Management (SAM) team within Amgen's Information Systems (IS) organization. This position will focus on SAM license analysis and software optimization initiatives across the enterprise, with the opportunity to develop and implement recommendations for license cost savings and license optimization. Responsibilities may shift from project design / transition activities to "steady state" activities as well as other areas in IS as needed by the organization.

The position requires a self-starter with excellent information gathering and license analysis capabilities to use in assessing, identifying, and implementing software optimization opportunities across the software lifecycle. Specific areas of the software lifecycle include (but are not limited to): new project demand, software acquisition, software requests, software deployment and maintenance, and end of life / retirement. Software may be deployed in the cloud as well as on-premise, across Amgen globally.

The position requires a deep understanding of publisher license rules and SAM best practices throughout the software lifecycle to drive software optimization and ensure compliance. License analysis responsibilities include:
  • Understand and apply software license rules for major software publishers
  • Understand software license implications for cloud and on-premise deployments
  • Keep up-to-date on new license rules and license changes
  • Generate, review, monitor, and analyze software consumption and entitlement data
  • Identify potential license issues and opportunities for SAM improvement
  • Communicate and advise on complex license rules as part of regular interaction with project teams, service owners, and system owners
  • Calendar and drive SAM governance meetings with documented agenda
  • Publish meeting minutes including detailed action items
  • Conduct monitoring and determine license adherence for specific publishers
  • Establish exception handling guidelines, escalation guidelines, and other operational controls which would promote license adherence

    Many of these tasks will require working with outsourced service providers (and their tools) during project design activities as well as during "steady state". This position will also be required to identify, measure, and assess key performance metrics to ensure SAM is working properly and to recommend and implement corrective measures. A focus on performance metrics delivery and development of continuous improvement actions will be important success criteria for this position.

    This position will be required to attend, facilitate, and/or lead meetings of cross functional IS and service provider attendees.

    Basic Qualifications

    Master's degree


    Bachelor's degree & 2 years of directly related experience


    Associate's degree & 6 years of directly related experience


    High school diploma / GED & 8 years of directly related experience

    Preferred Qualifications:
  • 5+ years of direct experience in software asset management
  • Experience with ServiceNow
  • Superior ability to work in a self-directed, forward thinking manner while balancing a fast-paced environment with multiple priorities and competing demands
  • Able to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
  • Experience with audits
  • Demonstrates ability to successfully negotiate with clients
  • Regulatory processes and controls experience
  • ITIL Certification
  • Excellent Microsoft Excel, Word, and Powerpoint skills
  • Strong license analysis and data analysis skills
  • Strong knowledge of industry standard software license models, software contracts, and SAM best practices
  • Thorough understanding of software license rules for several major software publishers
  • Direct experience with SAM tools (e.g. ServiceNow, Flexera, SNOW, or similar tools), SAM report generation, and interpreting license data
  • Experience analyzing, monitoring, and reporting on SAM data
  • Ability to work within and across multiple Amgen teams
  • Project a positive, "can do" attitude and eagerly contribute to all SAM initiatives and SAM project activities as needed and requested
  • Strong presentation, interpersonal, verbal, and written communication skills