Salesforce Engineer

The Amgen information technology team is seeking a Salesforce Engineer to help build out our new Salesforce Platform team. This is a unique opportunity to help Amgen build a global Salesforce platform supporting all business functions across the enterprise. This groundbreaking team will help drive our Salesforce strategy and framework to provide enablement, adoption and technical expertise which accelerate Amgen's core business.

This team presents an amazing opportunity to use your existing Salesforce skills and gain new ones through hands on application. As an organization dedicated to improving the quality of life for people, Amgen fosters an inclusive environment of diverse, ethical, committed people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

The Salesforce Engineer will report to the Director Information Systems based at Amgen's Capability Center in Tampa, FL. At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

Responsibilities

Contribute to the platform vision advising stakeholders on use of Salesforce technologies

Work in an agile team to mature platform capabilities though backlog grooming, sprint planning and other agile ceremonies

Provide guidance on application and integration development methodologies, architecture standards, functional and technical solutions, environment management, testing, and platform education

Work hand in hand with cross-function teams to provide solution architecture guidance and support and conduct code reviews to ensure required platform standards are met prior to deployment.

Solve key implementation and post issues and demonstrate ability to work towards successful resolution

Develop integration standards and system integrations between Salesforce platform and other parts of Amgen's ecosystem

Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, organizations, and solutions

Develop and support platform admin activities including data integrity, user account maintenance, reports and dashboards, and workflows

Negotiate solutions to complex problems with both internal teams and third-party service providers

Build relationships and work with cross-functional teams; contribute to broader goals and growth beyond the scope of a single role

Communicate and lead platform changes including upstream and downstream impact (from Salesforce) to appropriate partners such as project teams and user groups

Deploy applications into a secure and scalable production environment and help teams understand production landscape, integrations, and release processes

Provide guidance on modeling of new custom objects and fields to support business requirement as well as supporting product teams with best practices for custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS

Develop test classes and automation to validate business logic and avoid production issues

Basic Qualifications

Doctorate degree

OR

Master's degree and 3 years of Information Systems experience

OR

Bachelor's degree and 5 years of Information Systems experience

OR

Associate's degree and 10 years of Information Systems experience

OR

High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications

Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases

Experience managing platform operations and troubleshooting of complex environments

A thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)

Release management experience in complex environments where a release may touch several environments, enterprise integrations, and rely on declarative as well as programmatic solutions

Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies

Experience working as part of a Salesforce implementation project - contributing to the design and build phases

Salesforce Health Cloud, Service Cloud and Sales Cloud experience. Marketing Cloud a plus.

Salesforce Admin and Platform Builder certifications

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by developing innovative human therapeutics. Amgen focuses on areas of high unmet medical need and strives for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. At Amgen, our mission is simple: to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.