Senior Director, Global Marketing Cell Therapy Customer Experience

Kite Pharma
Santa Monica, CA, United States
Jul 02, 2019
Biotech Beach
Required Education
Bachelors Degree
Position Type
Full time
We have the following exciting opportunity in our Santa Monica, CA location:

About Kite Pharma

Kite Pharma, a subsidiary of Gilead Sciences, is the leading global cell therapy company, developing cancer immunotherapy products with a primary focus on genetically engineered autologous T cell therapy with chimeric antigen receptors. With its initial commercial cell therapy product, Yescarta, Kite Pharma has provided more patients with long term remission, rapidly establishing commercial leadership in CAR T cell therapy. The company is focused, with an industry leading pipeline, on the clinical and commercial development of innovative cancer immunotherapies to bring patients closer to cure.

As a part of Kite's commitment to patients globally, Kite is currently establishing a global marketing cell therapy group that will focus on ensuring the optimal global commercialization of all of Kite's current and future therapies.

Senior/Executive Director, Global Marketing Cell Therapy Customer Experience

The Senior/ Executive Director, Global Marketing Cell Therapy Customer Experience will play a key role on the global marketing cell therapy team. This role will have primary responsibilities for enhancing Kite's position as the leader in cell therapy globally by ensuring that the global customer experience is optimized. The customer experience lead will focus on optimizing the pathway from referral to long term follow up through innovative solutions for customers. A key focus for this role will be the optimization of the customer experience with the Kite Konnect platform. This role will work in close collaboration with the global marketing cell therapy franchise and brand leads and global cross functional and project teams to ensure that our brands are partnered with an optimal Kite cell therapy experience.

Key Responsibilities

  • Develop the global cell therapy customer experience strategic plan in partnership and alignment with a broad global cross functional team
  • In close partnership with cross functional partners, design, develop and globally implement the next generation Kite Konnect platform to provide customers with an enhanced user experience
  • Working in close collaboration with cross functional partners, optimize the ongoing site qualification process for Kite current and future therapies; develop template and toolkits to support local site qualification
  • Actively collaborate with CAR T stakeholders and cross functional partners to identify and assess the optimal programs, services and innovation projects to continue to enhance Kite leadership in cell therapy; work with global cross functional partners to develop implementation plans for key projects
  • Establish strong partnerships with Supply Chain, Quality, Tech Ops, IT and Manufacturing and ensure optimal communication of customer feedback to ensure aligned prioritization of industry leading standards and programs
  • Lead the global commercial operations team, with representation from core countries to ensure global optimal global customer experience of Kite brands
  • Ensure ongoing insights into the competitive and development landscape to identify leadership opportunities and threats


The ideal candidate will have 10+ years of experience leading teams of marketing professionals at specialty-focused pharmaceutical or biotechnology companies, with significant experience in Hematology. Prior experience in cell therapy is a plus.

The ideal candidate will possess experience working at both a global and affiliate/ local marketing level, achieving success with both long term strategic development and short term tactical implementation.

The ideal candidate will also have experience with digital commercial / customer platforms.

Experience leading the design and implementation of large, transformational business initiatives within global markets will be considered a strong benefit.

Candidates must have an undergraduate degree in marketing or related fields with a post-graduate degree preferred. Additional qualifications include:

  • A motivational leadership style with strong business and commercial acumen that has demonstrated success in managing and growing a business
  • Comfort with uncertainty and developing innovative new pathways with rapid timelines and high expectations
  • Ability to exercise sound judgment and independently determine appropriate action where precedent may not exist
  • Strong leadership skills within a large matrix organization ; ability to navigate complex business structures
  • An approachable and credible communication style, both verbally and written, to keep all levels of the organization informed and engaged
  • Ability to work collaboratively with cross-functional teams, synthesizing diverse perspectives into cohesive, aligned recommendation/deliverables, managing dissension along the way and championing team recommendations
  • Demonstrated ability to think strategically and align and engage both internal and external stakeholders to drive performance
  • Experience in delivering complex messages to various internal and external customers with a track record of effective and influential presentations
  • An established role model of Gilead/Kite core values and ways of working that inspire high performance culture and engagement


Results orientation. The ideal candidate will thrive in a fast-paced, high-growth environment. He/She will have a strong drive to meet and exceed goals, even under adverse circumstances, and is willing to take ownership of problems and make decisions in order to move forward. The candidate will be adept at clearly defining objectives and priorities and establishing appropriate milestones through a strong understanding of the market and innovative approaches. He/She will assign accountability and incorporate disciplined processes to ensure success and nimbly handle 'derailments' with contingency plans and coordination.

Team leadership. The successful candidate will have demonstrated the ability to build, develop, and motivate a team as evidenced by effective hiring, coaching, and mentoring of direct reports. Additionally, this individual will have a track record of successfully leveraging diversity of thought to achieve the highest level of results. The ideal candidate will develop an inclusive culture comfortable with challenging current market paradigms to achieve and exceed goals. He/She will also have constructed an appropriate succession plan and process.

Strategic Orientation. The successful candidate will be able to articulate evolving priorities for the business, identify market opportunities and adapt short-term plans. This includes the ability to strategically assess customer needs and build/execute specific, segmented strategies to win business across a diverse set of customers. The successful candidate will have passion for, and success in, developing commercial strategies that have measurable business impact.

Collaboration and Influence. The qualified candidate must be able to influence without ownership, which they will do by demonstrating competence and confidence, being personally accessible and likable, being a good listener, use fact-based persuasion, passion, and persistence as appropriate to the audience and issue at stake. Gaining the support and involvement of key internal constituencies will be critical to success, as will influencing those important constituencies external to the company. The successful candidate must therefore have excellent skills at influencing outcomes, and shaping and catalyzing dialogue across and outside the organization. Credibility and integrity are critical attributes to effectively command the respect and trust of key individuals.

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Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit Sign up to follow @KitePharma on Twitter at

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