Senior Specialist Training & Change Management

Lake County, IL, US
Jun 15, 2019
Required Education
Bachelors Degree
Position Type
Full time
Develop and support effective training programs for the HRConnect Organization that enables our team to deliver an exceptional customer experience. Execute on our change management program to enhance adoption of HRConnect people, process and technology.

Key Responsibilities Include:
  • Ownership and maintenance of HRConnect Global Standard Training Materials and maintenance and learning management system.
  • Partner with both internal subject matter experts and training vendors to design, develop, and deliver learning solutions that enables HRConnect to deliver an exceptional customer experience.
  • Work with HRConnect Shared Service Centre management and Global Teams to establish and maintain job performance and training requirements for HRConnect Consultants and Operations
  • Design, develop, and maintain documentation such as training materials, modules and curriculums for HRConnect. Manage the implementation of training in shared service centers globally with subject matter experts.
  • Partner with HR Centers of Excellence to ensure timely training for all relevant content.
  • Maintain a working knowledge of HRConnect processes. Actively recommend, support, and facilitate continuous improvement projects to increase the effectiveness of training system.
  • Monitors and evaluates the effectiveness of the training curriculum by creating and implementing measures to track outcomes and ensure alignment to business objectives.
  • Execute change management initiatives related to HRConnect for the Americas Region including stakeholder analysis and engagement, communications, training, change readiness and sustainment.

  • Bachelor's degree is required. Masters preferred.
  • 3+ years in relevant work experience is required; 1+ year of supervisory or project management experience is preferred.
  • Demonstrated instructional design and development skills including needs analysis, design and development methodologies, and training evaluation.
  • Experience with authoring tools used in e-learning and multimedia technologies required.
  • Knowledge and ability to apply adult learning principles.
  • Knowledge of HR and Payroll Technology Platforms such as Salesforce, Workday and Kronos.
  • Strong interpersonal skills, including verbal and written communication and interacting with people at various levels of the organization is critical.
  • Strong problem solving and prioritization skills. Must be able to work independently under minimal supervision.