Senior Manager, Voice of the Customer - Cardiovascular Consumer Insights & Analytics

Thousand Oaks, CA, US
Jun 04, 2019
Required Education
Bachelors Degree
Position Type
Full time
Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The Commercial Data & Analytics (cDNA) Senior Manager will lead consumer primary market research activities to support Repatha Consumer promotional/marketing activities. This role reports to the Director of Consumer Insights, US VoC.

Job responsibilities include:
  • Develop and nurture productive relationships with the Repatha cross-functional marketing team to appropriately define the business problems/business questions.
  • Take full ownership for setting up the research objectives, priorities and work plans to best address/answer the business questions.
  • Blend art and science to uncover insights-based strategies that resolve complex business challenges.
  • Conduct key strategic and highly complex market research programs and translate the findings into strategic and tactical recommendations that help drive Repatha brand performance.
  • Deliver highly compelling insights and champion the voice of the customer
  • Represent the voice of the consumer based on a deep consumer understanding, building intimacy and empathy of the consumer
  • Drive continuous innovation in market research methodologies and frameworks with a special focus on social media & search
  • Identify, evaluate, and manage relationships with best-in-class market research vendors
  • Synthesize learnings across multiple studies into compelling stories that spur action
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

Basic Qualifications:
  • Doctorate degree and 2 years of analytics experience

  • Master's degree and 4 years of analytics experience

  • Bachelor's degree and 6 years of analytics experience

Preferred Qualifications:
  • Demonstrated exceptional strategic / critical thinking abilities and business acumen
  • Good understanding of biopharmaceutical marketing and direct to consumer strategies & tactics
  • Expertise in quantitative and qualitative market research design, execution, analysis and reporting; experience in secondary research desired
  • Strong understanding that patients are, at their core, people first
  • Demonstrated ability to dig deep and the uncover the "why" beneath observed consumer behaviors (go beyond the rational)
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences
  • Demonstrated cross-functional and relationship management skills including:
    • ability to successfully guide and consult with internal business partners
    • ability to be sensitive to and aware of political factors and social environment
    • ability to manage change
  • Excellent story teller with an ability to bring business partners onboard
  • Ability to operate effectively in ambiguity
  • Cardiovascular therapeutic area/disease knowledge and experience

We understand that to successfully sustain and grow as a global enterprise and deliver for patients - we must ensure a diverse and inclusive work environment.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.