Specialist Quality Complaints

Thousand Oaks, California
$62,000 - $68,000
Jun 03, 2019
Required Education
Bachelors Degree
Position Type

Top Requirements: 

  • Strong project management skills
  • Be self-motivated
  • Able to interface effectively with various levels
  • Attentive to details and able to prioritize and meet deadlines, and must possess excellent leadership,
  • Problem solving, analytical, influencing and customer service skills to operate and deliver results in a matrix-managed GMP environment

Daily Responsibilities:

  • Supporting the product complaint system at Client through; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. - Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. 
  • Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations. Follow-up on corrective actions derived from investigations through completion. 
  • Conducting and documenting the investigation. 
  • May also include: Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners.
  • Other duties as assigned