Instructional Designer- Global Commercial Operations

Tampa, FL, US
May 31, 2019
Required Education
Masters Degree/MBA
Position Type
Full time
Amgen discovers, develops, and delivers innovative human therapeutics. A biotechnology pioneer since 1980, Amgen was one of the first companies to realize the new science's promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient. Amgen therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses. With a deep and broad pipeline of potential new medicines, Amgen remains committed to advancing science to dramatically improve people's lives.


The GCO Instructional Designer, Global Learning Solutions (GLS) reports to the GCO Instructional Design Manager, GLS at Amgen's Capability Center in Tampa, Florida, with responsibilities to support Global Learning & Performance (GL&P) Learning Professionals in all Commercial regions including US, Europe, Intercontinental, and JAPAC.

This position is responsible for designing and developing learning solutions that are aligned with the region's strategies and with business needs. The ID partners closely with commercial learning professionals and marketers to understand performance challenges and desired work outputs. The ID combines their understanding of Amgen's products and commercial staff needs with best practices in Instructional Design while delivering best-in-class performance support, training, and communications solutions for clients. The ID follows creative design standards to ensure all assigned deliverables are met.

The ID owns end-to-end instructional design responsibilities for training projects (e.g., Training needs analysis, design documentation, writing and editing of creative deliverables, adept use of tools and templates, and quality control of final deliverables). The ID produces deliverables such as content outlines, design documents, style guides/templates, storyboards, infographics, workshop materials, performance support tools, and eLearning modules.

The ID collaborates across the GL&P community and the Capability Center to ensure that GLS is adding value and meeting business needs. Specifically, the GCO ID ensures learning content is produced effectively, efficiently, and in line with the priorities identified by functional governance.

Consults with functional learning professionals and marketing partners to ensure the most appropriate learning solutions are proposed Provides end-to-end instructional design support on learning projects Employs ID best practices in the execution of project deliverables, including design documents, content outlines, workshop materials, performance support tools, and eLearning modules Works - as needed - with vendors, shared service providers, and contract workers to develop and deliver training deliverables Supports the identification-and if needed, the creation-of media assets Works with learning clients to ensure governance, design, and development processes are followed Maintains functional partnerships with appropriate functional representatives Provides thought leadership on new and innovative approaches to Instructional Design Executes on the annual goals of the group and the department Partners with GL&P colleagues to identify opportunities for collaboration, process improvement, and resource sharing Attends key commercial meetings (eg. National or Regional US Sales Meetings- S1 & S2, Key Marketing Meetings, Key Product Launch Meetings) to ensure quality, delivery when required, and iterations of key learning initiatives and workshops Facilitates design workshops with GCO L&P and marketing teams for high priority projects and/or products Some travel - approximately 30%

Basic Qualifications
  • Master's degree
  • Bachelor's degree & 2 years of Learning & Performance or Pharma/Biopharma Sales/Marketing experience
  • Associate's degree & 6 years of Learning & Performance or Pharma/Biopharma Sales/Marketing experience
  • High school diploma / GED & 8 years of Learning & Performance or Pharma/Biopharma Sales/Marketing experience

Preferred Qualifications
  • 3+ years of experience in Sales and/or Marketing in the pharma or biopharma industry
  • 3+ years of experience developing eLearning, ILT, OJT, performance support, and other learning solutions
  • Comprehensive knowledge of adult learning principles and instructional design
  • Experience conducting training needs analysis in order to identify appropriate learning solutions
  • Experience supporting training projects from beginning to end
  • Experience creating deliverables for sales or marketing clients
  • Strong consulting skills
  • Prior experience with learning technology solutions and eLearning design software
  • Collaborative work style with ability to solicit input, influence, and support decision making
  • Project management skills
  • Strong service orientation and high standards of excellence and business enablement
  • Strong written and oral communication skills