Senior Manager, Supplier Management

South San Francisco, CA
May 24, 2019
Required Education
Bachelors Degree
Position Type
Full time


  • Ensure appropriate evaluation and oversight of suppliers
  • Maximize the value obtained from partnerships with external providers at a study, program and supplier level

Context and Responsibilities:

  • Facilitating and delivering supplier management activities
  • Developing effective partnerships with suppliers
  • Measuring and reporting supplier performance including issue resolution
  • Financial oversight of suppliers across portfolio work
  • Developing Supplier oversight processes and controlled documents
  • Mentoring/training and fostering organization knowledge regarding supplier management
  • Support contract owners with addressing supplier related issues, as necessary
  • Oversee the progress of supplier management related activities on clinical studies and effectively manage timelines for supplier management deliverables.
  • Duties also may include participating in or leading cross functional initiatives aimed at developing or improving supplier management processes 

Key Activities: (may be variable depending upon the focus of the role)

  • Ensure quality oversight of suppliers through:
    • Providing ongoing governance oversight for business critical suppliers and encourage sharing of best practices and development of process improvements
    • Chairing and managing supplier governance meetings
    • Working with suppliers and internal customers to identify, manage, escalate and resolve issues relating to supplier performance
    • Measuring supplier performance and reporting performance feedback to internal stakeholders and suppliers
    • Lead / support supplier related initiatives, as identified by management
  • Maintain strong working knowledge of suppliers and sourcing strategies within category
  • Ensure quality oversight of GDO managed purchase orders (POs) through:
    • PO lifecycle management: SoW negotiations, funding request through established financial processes, PO execution, ongoing budget review and PO closure
  • Ensure oversight of account activations and deactivations of GDO managed suppliers
  • Support business functions with selection and development of new suppliers by:
    • Identifying business needs at TBPH for new suppliers with functional input
    • Facilitating final decision on selection of suppliers
  • Identify functional best practices and process improvement and coordinate their development and implementation for suppliers by:
    • Communicating and standardizing best practices across supplier types
    • Ensuring adherence to best practices by TBPH functional areas
  • Liaise with functional areas to ensure internal business needs are being met
  • Lead and contribute to complex departmental and cross-functional initiatives and special projects as identified by management or business need
  • Line Managers will also be responsible for staff mentoring, career development, and performance management 

Key Output:

  • Timely and accurate execution of Supplier Management related documents and processes
  • Documentation of supplier management level decisions made by the team
  • Supplier issue management and resolution

Decision Authority:

  • Communication of TBPH decisions and best practices to suppliers
  • Escalation of relationship issues
  • Minimal supervision related to projects and activities, soliciting guidance as appropriate
  • Represent GDO in the evaluation of vendors
  • Represent GDO cross-functional supplier management related issues

Basic Qualifications:

  • Combination of degree and relevant Biopharma related experience within a pharmaceutical, biotech environment or relevant CRO:
  • Doctorate degree & 2 years of management related experience


  • Master’s degree and 6 years of Management related experience


  • Bachelor’s degree and 8 years of management related experience


  • Associates degree and 10 years of management related experience


  • 2 years of direct managerial and/or leadership experience


  • BS/BA/BSc in the sciences or RN
  • 8 years work experience in life sciences or medically related field, including 6 years of biopharmaceutical clinical research experience (clinical research experience obtained working on clinical trials at a pharmaceutical, biotech or CRO company)
  • Experience at, or oversight of, clinical research suppliers (CROs, central labs, imaging suppliers, etc.)
  • Experience managing direct reports 


  • Knowledge of Good Clinical Practice (GCP), ICH, FDA regulations and guidelines, and international regulatory requirements/guidelines
  • Experience working in a global, matrix organization
  • Project management/project planning experience
  • Proficiency in anticipating and resolving problems
  • Experience writing and presenting clearly on scientific and clinical issues
  • Excellent interpersonal, organizational, supervisory skills
  • Professional collaboration and leadership skills

Core Competencies:

  • Relationship building skills
  • Creative problem solving
  • Ability to design and implement business processes that address organizational needs
  • Prioritizing in a dynamic environment
  • Effective skill at balancing competing priorities while managing stakeholder expectations
  • Excellent organizational skills
  • Effective at writing and presenting clearly on scientific and clinical issues
  • Good written and verbal communication skills
  • Negotiation skills


  • Some travel may be required (<30%)