Desktop Systems Administrator II

Position Overview

Provides day-to-day technical support to employees for internal desktop systems software and hardware.

Installs, configures and troubleshoots desktop systems, workstations, and laptop issues in a heterogeneous environment. Communicates highly technical information to both technical and non-technical personnel. Implements hardware and software solutions, including new purchases and upgrades. Provide assistance in managing escalations that involve operations and computer equipment.

Uses professional concepts and company's policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. Works on problems of diverse scope in which analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Helps test, prepare, and deploy new software, enhancements and upgrades. Helps install, configure, and test desktop hardware and software problems. Helps maintains desktop, terminal, and printer hardware and software documentation; may supports on-call schedule and response to priority incidents as needed. Tests desktop hardware and software problems and tracks issues in database. May provide guidance to end-users on routine and some non-routine issues. Helps complete desktop related projects as assigned (e.g., office moves, printer installation, etc). Interacts with internal staff to complete assignments. Researches and helps identify improvements of processes and procedures for specific areas of Information Technology. Helps to secure computer equipment for project teams and operations. Assists with documenting processes that support operations and procurement of computer equipment. Performs other duties as assigned.

A minimum of a Bachelors degree in Computer Science or related discipline is required. Equivalent experience may be accepted. A minimum of 2 years relevant industry experience is required. Previous experience working in the Pharmaceutical or Biotechnology industry is preferred. Good Business System knowledge and an understanding of the Company's computer operating system(s) and application systems such as Windows NT 4&2000, Exchange 5.5&2000 are required. Some understanding and/or experience of IP networking, Firewalls, DNS and other Internet technologies is required. Familiarity with LAN/WAN and desktop security and structure is required. Must have a demonstrated ability to provide problem solving and troubleshooting support. Good attention to detail regarding documentation is a must. Must possess good oral and written communication skills. Must be able to demonstrate well developed customer service skills. Must be able to follow Standard Operating Procedures. Good computer skills are required. Well developed organizational skills are required. Ability to effectively multi task is required. Some experience working in a GMP pharmaceutical manufacturing or other regulated environment preferred.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class. Nektar Therapeutics will consider for employment qualified applicants with criminal histories in the manner proscribed by the San Francisco Fair Chance Ordinance.