Commercial Strategy & Analytics Senior Manager

Thousand Oaks, CA, US
May 21, 2019
Required Education
Position Type
Full time
We have world-class cross-functional staff across the globe including sales and marketing, regional medical liaisons, oncology nurse specialists and customer account teams to ensure our discoveries go from bench to bedside.

The Commercial Strategy & Analysis (CS&A) Senior Manager will lead activities capturing the voice of the customer wherever the customer may be, using various traditional and emerging methodologies: primary market research (qualitative and quantitative), social dialogue monitoring, and various touchpoints where customers engage (e.g., CRM, search). The position is responsible for crafting stories enabling deep insights for Brand teams.

This position primarily covers Oncology early pipeline assets and reports to the Director for HCP Insights / Voice of the Customer, US CS&A.

Key job responsibilities include:
  • Plan, design and conduct key strategic and highly complex market research programs and translate the findings into strategic and tactical recommendations that help drive successful US launch of Oncology Business Unit (OBU) pipeline products
  • Synthesize and integrate various data, research and analyses into actionable insights while ensuring that analyses and summaries of results are shared in the form of compelling stories that deepen customer understanding
  • Prioritize research resources to impact critical business issues and decisions
  • Develop and nurture productive relationships with the OBU cross-functional marketing team to appropriately define the business problems/business questions
  • Turn unstructured business issues/requests into appropriate action plans and projects that result in high quality, meaningful and actionable deliverables
  • Develop strong relationships with Marketing/Brand partners to define CS&A measurement of key business objectives (BOs), budgets and work plans
  • Identify, evaluate, and manage relationships with best-in-class insights vendors
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget
  • Some travel required

Basic Qualifications:
  • Doctorate degree and 2 years of market research and/or analytics experience

  • Master's degree and 4 years of market research and/or analytics experience

  • Bachelor's degree and 6 years of market research and/or analytics experience

Preferred Qualifications:
  • Demonstrated exceptional strategic / critical thinking abilities and business acumen
  • Good understanding of biopharmaceutical marketing and direct to HCP strategies and tactics
  • Demonstrated proficiency with the full spectrum of survey research execution including methodology selection, instrument development, sampling and statistical analyses (e.g. segmentation, discrete choice, etc.)
  • Good understanding of all consumers: payers, patients, and HCPs
  • Strong understanding that physicians are, at their core, people first
  • Demonstrated ability to dig deep and the uncover the "why" beneath observed HCP behaviors (go beyond the rational)
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences
  • Ability to work collaboratively in team-based environment
  • Ability to balance multiple projects and workstreams simultaneously
  • Proficient facilitation, negotiation, problem-solving and conflict resolution skills
  • Familiarity with search analytic and CRM metrics
  • Oncology therapeutic area / disease knowledge and experience

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.