Commercial Strategy & Analytics, Senior Manager

Thousand Oaks, CA, US
May 21, 2019
Required Education
Position Type
Full time
Amgen has a world-class cross-functional staff across the globe including sales and marketing, regional medical liaisons, oncology nurse specialists and customer account teams to ensure our discoveries go from bench to bedside.

We have an opportunity for a Commercial Strategy & Analysis (CS&A) Senior Manager who will lead HCP primary market research activities along with social media/search analytics for Bone and Cardiovascular (BCBU) activities. This position reports to the Director for HCP Insights, US-CS&A.

Primary Responsibilities
  • Develop and nurture productive relationships with the BCBU cross-functional marketing success team in order to appropriately define the business problems/business questions. Turn unstructured business issues/requests into appropriate action plans and projects that result in high quality, meaningful and actionable deliverables.
  • Develop strong relationships with Marketing/Brand partners to define CS&A measurement of key business objectives (BOs), budgets and work plans.
  • Prioritize research resources to impact critical business issues and decisions.
  • Conduct key strategic and highly complex market research programs,and translate the findings into strategic and tactical recommendations that help drive BCBU brand success.
  • Demonstrate proficiency with the full spectrum of survey research execution including methodology selection, instrument development, sampling and statistical analyses (e.g. segmentation, discrete choice, etc.).
  • Deliver highly compelling insights and champion the voice of the customer
  • Drive continuous innovation in market research methodologies and frameworks with a special focus on social media & search engine optimization (SEO)
  • Identify, evaluate, and manage relationships with best-in-class insights vendors
  • Synthesize and integrate various data, research and analyses to generate actionable insights. Ensure that analyses and summaries of results are shared with brand/business partners in the form of compelling stories that deepen customer understanding.
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

Limited Travel Required

Basic Qualifications:
  • Doctorate degree and 2 years of market research and/or analytics experience

  • Master's degree and 4 years of market research and/or analytics experience

  • Bachelor's degree and 6 years of market research and/or analytics experience

Preferred Qualifications:
  • Demonstrated exceptional strategic / critical thinking abilities and business acumen
  • Good understanding of biopharmaceutical marketing and direct to HCP/strategies/tactics
  • Strong understanding that physicians are, at their core, people first
  • Demonstrated ability to dig deep and the uncover the "why" beneath observed HCP behaviors (go beyond the rational)
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences
  • Ability to work collaboratively in team-based environment
  • Proficient facilitation, negotiation, problem-solving and conflict resolution skills.
  • Demonstrated ability to apply social media insights/search analytics to primary research
  • Cardiovascular and/or Bone Health therapeutic area/disease knowledge and experience

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.