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Field Engineer

Employer
Emulate, Inc.
Location
Boston, MA
Start date
May 13, 2019

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Discipline
Engineering, Field Engineer, Science/R&D, Biology, Laboratory
Required Education
Bachelors Degree
Position Type
Full time

What if you could work at a company that is developing cutting edge technology poised to change the future of medicine? At Emulate, we work at the intersection of biology, engineering, and design to develop technologies that emulate human biology. Our products are enabling a new era of the development of applications for personalized health and safety. Our people are some of the most brilliant and passionate scientists, engineers, and professionals around – who are also amazing to work with! Join a company where you are making a huge impact as an individual – and you are part of an organization recognized by National Geographic as ‘The Future of Medicine’! 

Emulate is looking for a Field Engineer to join our growing team. This position will play an essential role in fulfilling our vision of a world-class support organization by servicing our rapidly-expanding installed base, and working closely with our Scientific and Business Development Teams. 

Key Responsibilities for this role will include: 

• Install, upgrade, troubleshoot, and service the Human Emulation System at customer sites worldwide 

• Understand our existing personality and style, and as the face of Emulate in the field, portray these in a professional manner in all interactions with Emulate customers 

• Provide remote support via telephone, email, and chat 

• Provide training and demonstrations of Human Emulation System hardware 

• Help create a world-class field service department by providing input for service infrastructure, writing SOPs, and taking on responsibilities beyond those of the traditional Field Engineer 

 

Our ideal candidate will have: 

• 1-3 years of field engineering or field service experience in a biological laboratory environment, or similar experience in a technical service role 

• Bachelor’s degree in technical or life sciences field 

• A personable and professional communicator with a passion for quality and customer service 

• Experience working with systems that involve pneumatics, fluidics, mechanics, electronics, and/or biology 

• Ability and willingness to travel up to 60%, consisting of both domestic and international travel 

• Ability to operate within and adapt to fast-paced, highly variable work environments 

• Experience interacting directly with users across many industries including academia, pharmaceutical, and government 

 

About Emulate, Inc. 

Our Human Emulation System, which uses Organs-on-Chips technology, is being used by industry, government, and academia to understand how different diseases, medicines, chemicals and foods affect human health. The system offers researchers a new standard for predicting human response — with greater precision and control than today’s cell culture or animal-based experimental methods. We are also leading a bold, new precision medicine initiative with our clinical partners. Named "Patient-on-a-Chip," the program is developing personalized chips with patients' own cells. This initiative will help transform the way each of us understands our own bodies and manages our own health. 

Research conducted using our Organ-Chips has been published in high-impact scientific journals, including Science and National Geographic. In addition, Organ-Chips have been acquired by the Museum of Modern Art (MoMA) in New York for their permanent collection, and have also been awarded Product Design of the Year 2015 by London’s Design Museum. Our founding team pioneered the original Organs-on-Chips technology during their residency within the Wyss Institute for Biologically Inspired Engineering at Harvard University. 

Emulate is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We take unbiased action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Our methods for hiring include ensuring that all available opportunities are fairly promoted — via online globally available channels — in a manner accessible to all potential applicants. 

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