Senior Manager, Access & Reimbursement Operations
- Employer
- Amgen
- Location
- Thousand Oaks, CA, US
- Start date
- Apr 21, 2019
View more
- Discipline
- Manufacturing & Production, Operations
- Required Education
- Doctorate/PHD/MD
- Position Type
- Full time
- Hotbed
- Biotech Beach, Best Places to Work
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Job Details
- Coordinate with the Global Strategic Sourcing organization and Access Marketing to lead vendor selection processes, and develop, negotiate, and implement win-win contractual relationships with selected Access and Reimbursement partners
- Work with Access Marketing and selected Access and Reimbursement partners to ensure execution of services meets Amgen stated business objectives
- Participating in contract/Statement of Work (SOW) design and negotiation
- Identify opportunities to advance Amgen US Value and Access strategies, whether they be process or automation enhancements that enhance services and/or reduce cost.
- Strategic planning for the future (i.e. Evaluating automation efforts, Patient benefit calls, next injection reminders, medical policy communication, field reimbursement coordination, and future potential products (i.e., instant on-line verification), giving guidance to brand and RAV functions on services, service enhancements, and the costs of approaches
- Work with Access Marketing resources and outsource partners to forecast monthly volume and ensure that partners are adequately staffed and ready to meet service objectives
- Partner performance management and reporting (including financial tracking to plan)
- Work with internal partners to ensure all work products meet Amgen legal, regulatory, and compliance standards.
- Material Approval and Compliance (MAC) process participation and adherence (legal/regulatory/compliance)
- Collaborate with internal and external partners to provide guidance to budgeting process and to report on performance to budget
- Producing budgets for assigned vendor engagements, leveraging vendor data and internal data (patient growth, unit sales, etc) and reporting on budgetary status, and projecting future activity and outside expense based on projected program activity
- Approval of field process exceptions and outsource partner invoices
- Work with the field to address any call center questions or concerns, and optimize core field reporting or provider resources (portals, etc)
- Provide key indicator reporting on the effectiveness of partners and drive/participate in weekly, monthly, quarterly, and annual business reviews
- Manage implementation of Medical Benefit Policies
- Execute field resources (i.e. De-Identified SOB via iPad, De-Identified Patient IV Reports, etc)
- Administrate Co-Pay Programs, as well as Field and Telephonic nursing program(s)
- Manage personnel of assigned operations manager(s)
Basic Qualifications
Education/License:
- Doctorate degree & 2 years of directly related experience, OR
- Master's degree & 6 years of directly related experience, OR
- Bachelor's degree & 8 years of directly related experience, OR
- Associate's degree & 10 years of directly related experience , OR
- High school diploma / GED & 12 years of directly related experience, AND
- 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources
Preferred Qualifications:
- Call center / reimbursement hub management experience preferred, call center / reimbursement partner management, and/or consulting experience a plus
- Previous Access and Reimbursement experience from a program development, marketing, sales, or operational standpoint
- Analytic experience - Microsoft Excel skills (ability to create and troubleshoot calculations), attention to detail
- Project management experience preferred - ability to track complex projects and bring tasks to completion on time and within budget
- Process management experience - the ability to document processes and improve them to eliminate waste
- Communication skills - strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to effectively navigate to win-win agreements across diverse internal and external partner groups
- Leadership skills - ability to provide direction, strategy, and coaching to assigned operations managers
Company
We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.
We live the mission.
We win together.
We thrive on continual challenge.
Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.
At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.
Connect with us to explore how you can Win, Live, and Thrive at Amgen.
Company info
- Website
- http://careers.amgen.com/
- Phone
- 805-447-1000
- Location
-
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
California
91320-1799
United States
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