Bristol-Myers Squibb Company

Associate Director, Head of Engagement Strategy

Hopewell, NJ, United States
Apr 12, 2019
Required Education
Bachelors Degree
Position Type
Full time

The Associate Director, Head of Engagement Strategy provides functional leadership to matrix leaders responsible for execution against an integrated recruitment strategy that is focused on creating a positive site and patient experience in BMS clinical trials. This functional leader will be responsible for building a high performing team of leaders who support our clinical trial portfolio while serving as a role model by creating a culture of innovation and creativity within the team. He/she should have superior communication skills and demonstrated effectiveness at stakeholder management.


Responsible for leading a team of matrix leaders in the development and implementation of strategic plans which reflect an awareness of the disease-specific considerations on the site/patient journey within the context of a clinical trial.

Actively engages with multiple stakeholders throughout Global Clinical Operations (OPLs, Regional Leads, HUMs and GCTP&AM colleagues) to monitor the effectiveness of team activities and serve as spokesperson for the ongoing efforts of their direct reports. Continuously communicates the benefit of tactics which support the engagement and recruitment plan.

Optimizes the performance of a team through strong functional expertise, knowledge of the drug development process, project management experience and collaboration with project teams and other subject matter experts.

Provides ongoing evaluation, coaching and feedback to direct reports in order to enhance performance and skills, reviews performance metrics and takes corrective action, when necessary.

Partners with enterprise functional leaders to maintain awareness of current priorities, issues and trends which are communicated to their direct reports and ensure necessary corrective action or mitigation strategies are considered.

Actively encourages innovation in clinical trials through awareness of external environment, focus on keeping patients and caregivers at the center while striving to be the site's preferred sponsor and through membership and/or engagement with internal efforts like Digital Acorn and external partnerships like Transcelerate Biopharma.

Partners with enterprise colleagues (multichannel hub, global procurement, etc.) to identify new opportunities which further enhance our engagement and/or recruitment toolkit. Contributes to the development of TA/indication specific digital health and innovation strategy.

Serves as a heavy contributor to the ongoing development, maintenance and enhancement of BMS Study Connect by seeking ways to leverage it as a communication platform to drive awareness of and access to BMS Clinical Trials.


BA/BS and/or MS degree with 10 years of pharmaceutical clinical development industry experience.

Experienced manager of people with demonstrated ability to manage complex projects with limited supervision and build strong relationships with internal and external partners.

Knowledge of the drug development process and the project management of clinical trials.

Proven ability to partner effectively with colleagues across multiple functions, geographies and at all levels of the enterprise.

Strong, proven stakeholder management and communication skills, particularly with senior leaders encouraged.

Position is based in Central New Jersey and involves limited travel.