Manager, Medical Information

Thousand Oaks, CA, US
Mar 22, 2019
Required Education
Position Type
Full time
Amgen is seeking a Manager, Medical Information, Contact Center Operations to join our team and work from Amgen's beautiful Thousand Oaks, CA campus. To learn more about this position.

Reporting to the Senior Manager, Medical Capabilities, successful candidate will be responsible for supporting Medical Information contact center operations, processes, and systems including internal databases and external websites. The successful candidate will be responsible for supporting provisioning, reporting, and business administration as related to contact center operations.

The contact center operations team oversees an external contact center provider and an external case processor. The contact center operations team works closely with external business partners and cross-functional internal partners including Medical Communications, Safety, Quality, Marketing, Corporate Communications, Regional Medical Liaisons, and Compliance. Additional responsibilities include
  • Product replacement lead, liaison with Trade Operations
  • Setting up and maintain External Collaboration Sites
  • Contributing to the development of Medical information tools and best practices
  • Providing new hire Sales training (eg, sales)
  • Maintaining and applying knowledge on regulations affecting Medical Information
  • Supervising of outsourced MedInfo activities
  • Timely triaging of AEs and PCs to the appropriate departments
  • Contributes to region-wide / global Medical Information projects and initiatives
  • Backup for other responsibilities as needed
  • Occasional travel may be required

Minimum Requirements
  • Doctorate degree

  • Master's degree & 3 years of Medical Affairs experience

  • Bachelor's degree & 5 years of Medical Affairs experience

  • Associates degree & 10 years of Medical Affairs experience

  • High school diploma / GED & 12 years of Medical Affairs experience

Preferred Requirements
  • MD, PharmD, PhD, or DO with 1 or more years of relevant experience
  • Prior experience with biopharmaceutical industry contact centers or other customer-facing roles
  • Strong customer service skills
  • Demonstrated problem-solving skills
  • Demonstrated ability to work independently
  • An understanding of the pharmaceutical commercialization process and knowledge of industry regulatory and legal guidelines
  • Excellent communication (written and verbal), interpersonal, organizational, time management, and project planning skills with strong ability for self-direction
  • Demonstrated track record of execution in a matrix environment with limited supervision
  • The ability to work in teams and interface in a dynamic environment across corporate functions
  • Prior experience of successfully managing vendors
  • Strong computer and database skills

Amgen provides a collaborative and creative culture in a company with a strong track record of innovation. Our culture encourages open dialogue and diverse views to land on the best solutions, and we help ensure our staff are equipped to excel today and tomorrow.

Amgen focuses on areas of high unmet medical needs and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.