Marketing Manager, Enbrel Delivering Customer Delight Team

Thousand Oaks, CA, US
Mar 22, 2019
Required Education
Position Type
Full time
We have world-class cross-functional staff across the globe including sales and marketing, regional medical liaisons, oncology nurse specialists and customer account teams to ensure our discoveries go from bench to bedside.

At Amgen, we strive to put the patient at the center of everything we do. Excelling in a competitive market requires that we consistently incorporate the customer perspective in developing and deploying solutions that delight our customers and create advocates for our brands. Amgen is transforming how we achieve this, launching a new Enbrel® Delivering Customer Delight (DCD) team.

As a Marketing Manager, you will be responsible for working closely with a cross-functional "scrum" team in a co-located environment, and with other Subject Matter Experts (SMEs). Your focus will be to uncover and prioritize needs of Enbrel® customers as critical inputs to brand plans and develop Minimally Loveable Products (MLP) that delight. As a DCD team member, you will be working directly with customers to discover and fully understand and prioritize needs, co-create MLPs and continuously iterate to improve them. In addition, they establish metrics to determine the value of solutions deployed and champion a new way of working in which speed to market and iterative solutions are seen as central to the brand's success.

This position is located in Thousand Oaks, CA and will require minimal travel (~10%)

Basic Qualifications:

• Doctorate degree


• Master's degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


• Bachelor's Degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


• Associate's Degree and 8 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization


• High school diploma / GED and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization

Preferred Qualifications:
  • Innovative and practical thinking to deliver optimal experience for patients.
  • A self-starter who manages projects from inception to completion, creatively problem solves and pays close attention to detail.
  • Experience marketing directly to consumers. Pharmaceutical or regulated consumer goods or services is preferred but not required.
  • Strong verbal and written communication skills including strong interpersonal skills with demonstrated ability to work effectively in a collaborative, matrixed environment.
  • Emphatic and passionate individual with the ability to build meaningful experiences with customers.
  • Ability to work collaboratively in team-based environment
  • Strong bias for action; ability to make decisions or recommendations, despite a large degree of ambiguity
  • Work collaboratively and cross-functionally in a team environment - sometimes working on tasks outside one's core
  • Strong business acumen and learning agility.
  • Possess a strong team mentality and be able to partner well across the matrix

We understand that to successfully sustain and grow as a global enterprise and deliver for patients - we must ensure a diverse and inclusive work environment.

Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission - to serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust, empowerment and inclusion in all that we do.

We equip all our staff members to live well-rounded, healthy lives. Most recently, Amgen added benefits for transgender employees and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.