SAM Process Analyst

Tampa, FL, US
Mar 22, 2019
Required Education
Masters Degree/MBA
Position Type
Full time
The SAM Process Analyst will be a dynamic part of an expanded Software Asset Management (SAM) team within Amgen's Global Business Services (GBS) organization. The SAM Process Analyst will support SAM governance and software optimization initiatives across the enterprise, with the opportunity to develop and implement recommendations for improvements. Responsibilities may shift from project design / transition activities to "steady state" activities as well as other areas in GBS as needed by the organization. The incumbent will work out of the Amgen Capability Center located in Tampa, Florida.

At Amgen, our mission is simple: to serve patients. Our new Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

The SAM Process Analyst should be a self-starter with excellent information gathering and process analysis capabilities to use in assessing, recommending, and implementing SAM improvements across: Amgen processes, SOPs, Policy documents, FAQs, playbooks, templates, and Training material.

The incumbent should have a deep understanding of SAM control points throughout the software life-cycle to drive improved software governance and optimization.

Governance responsibilities include:
  • Define governance requirements and stakeholders
  • Communicate and rollout governance and/or process improvements
  • Calendar governance meetings with documented agenda
  • Publish meeting minutes including detailed action items
  • Define monitoring process
  • Conduct monitoring and determine adherence
  • Establish exception handling guidelines, escalation guidelines, and any other operational controls which would promote process adherence

Many of these tasks will require working with outsourced service providers (and their tools) during project design activities as well as during "steady state". The incumbent will identify, measure, and assess key performance metrics to ensure the SAM processes are working properly and to recommend and implement corrective measures. A focus on performance metrics delivery and development of continuous improvement actions will be important success criteria for the SAM Process Analyst. They will be required to attend, facilitate, and/or lead meetings of cross functional IS and service provider attendees.

Basic Qualifications:

Master's degree


Bachelor's degree and 2 years of directly related experience


Associate's degree and 6 years of directly related experience


High school diploma / GED and 8 years of directly related experience

Preferred Qualifications:
  • Excellent Microsoft Excel, Word, and PowerPoint skills
  • Strong business, process, and problem analysis skills
  • Strong presentation, interpersonal, verbal, and written communication skills
  • Direct experience with SAM tools and typical integrations such as Flexera, SCCM, Tanium, and ServiceNow
  • Experience governing, monitoring, and analyzing IS / cross functional services
  • Ability to work within and across multiple Amgen teams
  • Project a positive, "can do" attitude and eagerly contribute to all initiatives and project activities as needed and requested
  • 5+ years of direct experience in software asset management
  • Strong knowledge of industry standard software license models, software contracts, and SAM best practices
  • Thorough understanding of software lifecycle from acquisition through disposition, including industry standard control points
  • Superior ability to work in a self-directed, forward thinking manner while balancing a fast-paced environment with multiple priorities and competing demands
  • Able to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
  • Demonstrates ability to successfully negotiate with clients
  • Regulatory processes and controls experience
  • ITIL Certification

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

The invaluable contributions of our talented Tampa team will help us develop the vital and innovative medicines that treat serious illness and unmet medical needs around the globe.