US Commercial Alignment Lead

Amgen is seeking a Specialist Software Engineer at its main headquarters in Thousand Oaks, CA to join the Global Commercial Operations IS (GCOIS) Organization and provide subject matter expertise and technical leadership to assist the US Business Operations. The Specialist Software Engineer acts as an intermediary between the business and the technical communities working with IS project teams and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which solutions are developed.

GCOIS is responsible for partnering with Amgen's Global Commercial Operations organization to deliver technology services and solutions that achieve corporate strategies and business plans. This role will service US Business Operations (USBO).

• Support the sales operations by managing the alignment processes and systems
• Provide necessary support for US Salesforce to perform their day-to-day operations (POA)
• Hands-on development in at least two of these technology stacks: .NET, SQL/Oracle/MySQL/Python, Databricks or any ETL tool, AWS.
• Highly detail-oriented and passion for data accuracy. Ensure accurate data delivery to Incentive compensation and targeting teams
• Document business processes and technical requirements to support operations.
• Coordinate sales operation support and system enhancements across business and IS

Responsibilities

As part of a USBO IS team this lead will responsible to:

• Develop and execute US Commercial Field Alignment Roadmap and Strategy
• Build and support the systems including new feature development, administration and support of existing software infrastructure and troubleshooting data issues.
• Coordinate and manage system enhancements with onsite and offshore team using agile methodology.
• Analyze data on daily basis to ensure accuracy of data published to business and IS systems.
• Contributes to the success of Global Commercial Operations IS functions by making fundamental improvements in how information is managed and business processes are operated.
• Coordinate governance processes focusing on the quality, consistency, usability, and availability of Customer, Product and Alignment information to the business and downstream systems
• Partner with business clients to develop and coordinate service level agreements, provide service KPIs and ensure ongoing application stability
• Focus on commercial data governance and establish governance processes around data, reference data management and key performance indicators to ensure an integrated definition of data, and to ensure the accuracy, validity, and reusability of data

Basic Requirements:

Doctorate degree
OR

Master's degree and 3 years of Information Systems and Business Analysis experience
OR

Bachelor's degree and 5 years of Information Systems and Business Analysis experience

OR

Associate's degree and 10 years of Information Systems and Business Analysis experience
OR

High school diploma/GED and 12 years of Information Systems and Business Analysis experience

Preferred Requirements:

• Software development experience, with expertise in two of these technology stacks: .NET, SQL/Oracle/MySQL/Python, Databricks or any ETL tool, AWS
• Experience delivering robust data management solutions to enable data across its lifecycle and deliver commercial data efficiently, consistently, and with adherence to data quality standards
• Solid experience / knowledge of all areas of IT (Application Development, Data Management and Infrastructure)
• Experience with IS technologies and processes
• Leverages the combination of prior experience, problem solving skills, and client engagement skills to drive commercial operations business towards excellence
• Strong data management and governance experience with pharmaceutical business knowledge along with technical aptitude in defining and implementing alignment solutions
• Experience in Global Commercial pharmaceuticals; Software development experience

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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