Business Operations Manager - Quality Systems

San Francisco, CA, United States
Jan 24, 2019
Biotech Bay
Required Education
Bachelors Degree
Position Type
Full time

Position Summary:

The Business Operations Manager - Quality Systems is a skilled individual with life science industry experience. In this role, you'll serve as a cross functional liaison working with Quality, IT, Finance and Technical Operations to drive strategic priorities. You'll also track progress and further develop metrics/OKRs to be reported. Successful candidates for this role will have demonstrated Quality domain expertise. This role reports to the Associate Director, Quality Systems.

Essential Duties and Responsibilities:
  • Support efforts to understand requirements, for any new regulations or business systems, conduct gap analyses of system, processes, and supporting documentation, outline impact, define changes required, and support implementation to verify compliance and effectiveness
  • Support cross-functional project planning efforts of GBT projects and programs
  • Support regular reviews, including data analysis, identifying trends and insights and reporting of results
  • Guide Business Owners on best practices to optimize consumption of systems (e.g. release, change management and validation, licenses, renewals and compliance)
  • Provide Organizational Change Management guidance system implementation
  • Act as the advocate to the Vendor for GBT success and business requirement fulfillment
  • Maintain ongoing awareness of industry and organization-wide best practices for quality and share information across the board as necessary
  • Define systems cutover plans and supervise Legacy systems to ensure appropriate transitions, including decommissioning
  • Review and validate data, highlighting and investigating exceptions or potential issues
  • Evaluate how business owners manage their systems investments & identify efficiency and effectiveness gains
  • Align with Business Owners across Operations to establish and optimize business processes

  • Bachelor's Degree
  • Minimum 8 years of experience in Life Sciences
  • Biotech and IT experience
  • Demonstrated experience managing complexity within a Life Science organization
  • Hands-on experience using and/or implementing Quality Management and Enterprise Software
  • Must be able to take complex business and software concepts and articulate them to an audience of varying levels
  • Strong organizational, written and verbal presentation skills are essential
  • Experience working as a consultant
  • Resourceful Self-starter with strong time management skills
  • Management consulting experience is a plus
  • Direct experience working with Regulated Content management systems within Life Sciences is a plus

Fit with GBT culture:
  • Ability to build strong relationships with co-workers of various backgrounds and expertise
  • Ability to function at a high level in a team setting whether leading the group or acting as an individual contributor
  • Values-based leadership consistent with GBT's Core Values
  • Excitement about the vision and mission of GBT
  • Flexibility
  • Integrity

NOTE: This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Global Blood Therapeutics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.