Commercial IT Business Solutions Partner

San Francisco, CA, United States
Jan 18, 2019
Biotech Bay
Required Education
Masters Degree/MBA
Position Type
Full time

Position Summary:

The Commercial IT Business Solutions Partner role will provide strategic and operational leadership for applications including CRM, customer master, aggregate spend, case management, data warehouse and analytics. This role will be responsible for business requirements analysisPartner, selection, implementation, and vendor management. The Business Solutions Manager will be the key liaison who will work with the Commercial organization to deliver business process automation and technical solutions to meet the needs of the Commercial team.

The Commercial IT Business Solutions Partner will manage projects and oversee delivery of technical solutions that result from the business analysis. This individual will help with prioritization of solution requests and approved projects within Commercial, ensuring that IT activities align with business needs and provide maximum return on investment. They will monitor the performance of IT services consumed by Commercial and partners with service delivery teams to address issues.

The ideal candidate has a solid technical background, is well organized and independent and possesses a "can-do" attitude. They must understand the importance of excellent customer service via collaboration and partnership with colleagues in the Commercial organization.

Essential Duties and Responsibilities:
  • IT vision & strategy clearly communicated and executed, well aligned to business strategy and IT strategy, and providing competitive advantage to GBT
  • Adherence to budget and demonstration of efficiency initiatives with positive budget impact both within the business and IT
  • Ensure key strategic IT programs are delivered and implemented within agreed and scheduled timelines and adhere to IT quality standards
  • Ensure proper implementation of standards, policies and systems platforms
  • Identify and communicate risks, and propose and implement appropriate action
  • Establish/maintain relationship with Commercial stakeholders, internal technology teams and external technology vendors
  • Drive and implement strategies that leverage technology and partner closely with senior Commercial leaders to align information technology with organizational goals
  • Develop user requirements and vendor/software selection criteria for Commercial software and technology solutions
  • Define process for monitoring and updating solutions based on internal and external insights, market evolution, and changes in brand strategy
  • Manage contract employees to assist with implementation of launch-critical systems
  • Manage application vendors
  • Develop strategic plans and budgets that meet the growth, scale and changing needs of the business
  • Prioritize, oversee, and manage portfolio of IT projects in support of Commercial business goals
  • Ensure delivery of projects within determined time and budgetary constraints
  • Build IT capabilities in Commercial Analytics
  • Support information and data requirements for the Commercial teams while managing compliance requirements
  • Identify opportunities for operational efficiency
  • Contribute to the success of the business and assist in improving the overall customer experience within the team
  • Meet goals and KPIs as set by management
  • Ensure that team's KPIs are monitored, actions are taken, evaluated accordingly and delegated properly

  • Bachelor's Degree in Computer Science/Business Administration or an equivalent level of education and comparable experience
  • 10+ years of industry experience in commercial Biotech, Pharma or Life Sciences Company, preferably launching a product
  • 10+ years of Biopharmaceutical Commercial IT relationship management experience
  • 5+ years of project management experience in successfully delivering complex technology solutions within a defined Software/Systems development lifecycle
  • PMP or fundamental understanding of Project Management a plus
  • 4+ years of experience conducting Business or Systems Analysis
  • Experience developing relationships with and ensuring the appropriate participation of key client stakeholders and client executives
  • Experience in developing strategic system roadmaps
  • Experience with Veeva, or similar technology platforms is highly preferred
  • Experience with data management and analytics platforms, tools and technologies are highly preferred
  • Strong background in both Waterfall and Agile software development methodology is preferred
  • Experience ensuring compliance to SOX requirements, GxP compliance and validation processes and procedures
  • Exceptional vendor management skills
  • Ability to manage multiple projects, activities and tasks simultaneously
  • Strong communication and interpersonal skills
  • Ability to work in a small, fast-paced IT team
  • Highly motivated with the ability to drive results
  • Familiarity with industry regulations and best practices
  • Ability to distill technical concepts and present to a non-technical audience
  • Strong computer skills (Windows, Word, Excel, Outlook, etc.)
  • Extensive knowledge of Cloud Systems in a Life Sciences Environment
  • Accuracy and responsibility, ability to work with minimal supervision
  • Ability to occasionally work after hours
  • Excellent time management, communication, written and customer service skills
  • Excellent analytical, troubleshooting and decision-making skills

Fit with GBT culture:
  • Ability to build strong relationships with co-workers of various backgrounds and expertise
  • Ability to function at a high level in a team setting whether leading the group or acting as an individual contributor
  • Values-based leadership consistent with GBT's Core Values
  • Excitement about the vision and mission of GBT
  • Flexibility
  • Integrity

NOTE: This position summary is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Global Blood Therapeutics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or any other characteristic protected by law.