Customer Service Associate

Location
Santa Clara, California
Salary
$42,000 - $45,000, Based on Experience.
Posted
Jan 17, 2019
Required Education
Bachelors Degree
Position Type
Full time

JOB TITLE:

Customer Service Associate (Biology Related)

COMPENSATION:

$42,000 - $45,000 (Based on Experience)

RESPONSIBLE TO:

VP of Operations

GENERAL DUTIES:

- Customer service (customer phone calls)

‐ Greeting visitors, maintain visitor sign-in/sign-out sheet

‐ Front lobby maintenance (water plants, organize desk) * Additional duties may be added as the need arises

- Customer technical support

* Additional duties may be added as the need arises

SPECIFIC DUTIES:

‐Handling customer information requests and complaints (technical support issues, returned goods, new customer inquiries)

‐Release of customer notifications and pricing

‐Annual customer survey

‐Maintenance of LZI website and company intranet

-Back-up assistance for coordinating company meetings

 

‐Back-up assistance for meeting minutes write-ups

 

‐Oversee monthly staff computer back-ups

 

* Additional duties may be added as the need arises

QUALIFICATION & EXPERIENCE REQUIREMENTS:

-Bachelors of Science degree or equivalent experience preferred

‐Applicants should be well versed in the use of the internet/e-mail, Adobe Acrobat, Microsoft Word, Excel, and PowerPoint programs

‐Candidates should have a high attention to detail and ability to work well under deadline situations

‐Excellent communication skills

-Customer service (customer phone calls)

‐Complaint handling

Lin-Zhi International, Inc. is committed to building a diverse and inclusive work environment that reflects the society and communities in which we are located. We are committed to diversity and actively seek out applicants from groups facing systemic inequities in the biotech world.

Lin-Zhi International, Inc. is an equal opportunity employer. We enthusiastically welcome and accept our responsibility to make employment decisions without regard to race, gender, sex, sexual orientation, gender identity, age, religious creed, color, national origin, religion, marital status, medical condition as defined under State law, disability, genetic information, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and/or local laws and ordinances.