IT Systems Analyst

AveXis Inc.
Durham, NC, US
Jan 17, 2019
Bio NC
Required Education
Bachelors Degree
Position Type
Full time

Ready to join a team committed to moving gene therapies into the clinical and commercial settings for patients and families devastated by rare neurological genetic diseases? AveXis is advancing cutting-edge science to treat rare and life-threatening genetic diseases starting with our clinical-stage, proprietary gene therapy candidate, AVXS-101 (ZOLGENSMA®). We are in the midst of an incredible journey and are looking for passionate individuals to join us on this important mission.

AveXis, Inc., a Novartis Company , is a clinical-stage gene therapy company, dedicated to developing and commercializing novel treatments for patients suffering from rare and life-threatening neurological genetic diseases. Our initial product candidate, AVXS-101, is our proprietary gene therapy product candidate currently in development for the treatment of spinal muscular atrophy, or SMA, Type 1, the leading genetic cause of infant mortality, and for the treatment of SMA Type 2. The U.S. Food and Drug Administration, or FDA, has granted AVXS-101 Orphan Drug Designation for the treatment of all types of SMA and Breakthrough Therapy Designation, as well as Fast Track Designation for the treatment of SMA Type 1. In addition to developing AVXS-101 to treat SMA Type 1 and Type 2, we also plan to develop other novel treatments for rare neurological diseases, including Rett syndrome (RTT) and a genetic form of amyotrophic lateral sclerosis (ALS) caused by mutations in the superoxide dismutase 1 (SOD1) gene.

The Systems Analyst is responsible for supporting both end users and systems which enable the company to fulfil its mission. End user support primarily includes local on-site support but can also include remotely supporting end users at other AveXis locations. From helping new AveXis employees navigate our systems to supporting a hybrid cloud IT infrastructure, the Systems Analyst is a highly motivated individual with the initiative to resolve problems rather than treat symptoms.


  • Provide end user support for all hardware, software, and networking including Windows 7/10 PCs, remote access, and mobile devices.
  • Generate and maintain PC images and configuration, including building PCs for new hires.
  • Identify, document, and resolve incidents and service requests for hardware devices, software applications, or network systems including multi-function devices.
  • Participate in systems management and administration of Office 365, Active Directory, printing systems, phone systems, backups, and networking.
  • Take part in root cause analysis to recommend system or process enhancements or other appropriate actions to improve productivity for both IT and other departments.
  • Conduct interviews and perform analysis to create project charters to make a business case for suggested projects.
  • Collect project performance data for all ongoing projects to report to leadership.


  • Bachelor's degree in Computer Science/Information Technology or related life science field.
  • Minimum of 5 years of experience in a customer-facing role supporting IT hardware, software, and peripherals.
  • Strong analytical skills with a demonstrated ability to analyze technical issues.
  • Experience supporting office networks with the ability to troubleshoot performance issues and security vulnerabilities.
  • Experience with cloud-based software platforms such as Office 365 and QAD ERP.
  • A first-class level of customer service ensuring all customers are treated efficiently and appropriately.
  • Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical colleagues at all levels in the organization.
  • Must be detail-oriented, organized, and thorough to properly support our regulated environment.
  • Experience with manufacturing technology/automation (e.g., bar code reading, operating machine integration, label printing) a plus.
  • Desired Certifications: MCSA Windows 10, CompTIA A+/Security+/Network+

The level of this position will be based on the final candidate's qualifications.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

AveXis is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, national origin, genetics, disability, age, sexual orientation or veteran status.