Patient Care Coordinator III (PCC III)

Bethesda, MD
Dec 08, 2018
Required Education
High School or equivalent
Position Type
Full time

Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Institute of Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD's ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD's support services are strategically aligned with the program's mission to provide comprehensive, dedicated support to assist National Institutes of Health researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD's collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program's mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program (CMRP) provides comprehensive, dedicated clinical research and study coordination in support of the National Cancer Institute's (NCI's), Center for Cancer Research (CCR), POB, CTEP Sponsored Study.


  • Obtain Pathology slides from outside facilities; organize and track the slides, scan, log, and distribute slides, return slides to outside facilities, and maintain mailing list
  • Schedule and coordinate new patient screening appointments and testing
  • Identify solutions for day-to-day problems by adapting processes and procedures with consideration to the coordination of patient care
  • Notify patients and nursing units of date and time tests are scheduled for patients
  • Coordinate off-site registrations and obtain medical record numbers for patients utilizing the standard SOP
  • Prepare appropriate travel and admission documents for the patients, and enters admission, travel vouchers daily (ATVs)
  • Prepare new patient workbooks for the clinic, maintain clinic charts and organize chart room
  • Prepare phlebotomy slips and screening list for patients visiting the clinic and deliver to the Admissions Desk or Phlebotomy Department
  • Prepare research folders for new patients
  • Request copies of films (CT Scans, PET, Nuclear Medicine Scans) for patients and have them sent to the patient's local physician or other treatment facility
  • Assist with the collection of outside medical records, including radiology images and pathology slides
  • Retrieve information for patients and their referring physicians
  • Schedule patients for tests needed to meet protocol requirements, using written instructions from the research nurses (e.g. flow cytometry, PET Scan)
  • Label all documents for patient medical record with medical record number; print and submit to Medical Records Department for filing
  • Send Screening Packets for emergency screens and in the Patient Coordinator's absence
  • Develop follow up systems to monitor communication from physicians who refer selected patients to the Branch
  • Deliver outside films to Film Library
  • File reports in research records and regulatory binders
  • Complete procedure Request Forms and deliver them to the appropriate person or department
  • Print, prepare, copy and distributes protocol consents, continuing review documents, protocol amendments
  • Schedule tests needed for study evaluation, as well as protocol-specific tests, including MRI, CT, ultrasound, EKG, x-rays, blood test
  • This position is located in Bethesda, Maryland



  • Possession of a high school diploma or equivalent
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of five (5) years of progressively responsible administrative experience
  • Experience scheduling patient appointments and maintaining patient records
  • Understanding of clinical operations in order to provide adequate patient care arrangements
  • Strong customer service focus
  • Strong organizational skills with the ability to successfully manage competing priorities
  • Resourcefulness in problem solving
  • Ability to follow through with delegated tasks and take accountability
  • Knowledge of purchasing requests, accounting policies and facility planning
  • Must be able to obtain and maintain a security clearance




  • Knowledge of medical/scientific objectives and terminology
  • General familiarity with requirements of clinical protocols
  • Knowledge of special ambulatory care regulations

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)