Medical Services Specialist I

Employer
AbbVie
Location
Lake County, IL, US
Posted
Nov 30, 2018
Ref
1808005
Required Education
Bachelors Degree
Position Type
Full time
This position supports the business strategy of assisting internal and external customers by collecting information for product safety reports, product complaints, and responding to medical information requests related to AbbVie products.

Key Responsibilities Include:
  • Identify, collect, and document adverse event information, respond to medical information requests, and identify and document product quality and device complaints in the correct system
  • Maintain compliance with departmental guidelines, SOP's, ongoing training, and regulatory guidelines
  • Strong verbal communication skills to acquire information and communicate clearly and establish rapport with external customers, colleagues, and interdepartmental groups.
  • Prepare information to communicate efficiently with customers using various mediums.
  • Use of multiple databases to document adverse event, medical information, and product complaint information.


  • Minimum: Bachelor's degree with related health sciences background, RN, BSN, BS Pharm. Candidates lacking the appropriate degree but with previous pharmaceutical experience may be considered.
  • Required - RN or RPh; Preferred - BSN, BSN with MS, PharmD.
  • 0-2 years' clinical health care or previous pharmaceutical industry experience.
  • Strong attention to detail and problem solving skills.
  • Strong (speed and accuracy) documentation skills.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled