Patient Care Coordinator III

Bethesda, MD, USA
Nov 27, 2018
Required Education
High School or equivalent
Position Type
Full time
Within Leidos Biomedical Research Inc., the Clinical Monitoring Research Program Directorate (CMRPD) provides high-quality comprehensive and strategic operational support to the high-profile domestic and international clinical research initiatives of the National Cancer Institute (NCI), National Institute of Allergy and Infectious Diseases (NIAID), Clinical Center (CC), National Institute of Heart, Lung and Blood Institute (NHLBI), National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), National Center for Advancing Translational Sciences (NCATS), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Mental Health (NIMH). Since its inception in 2001, CMRPD's ability to provide rapid responses, high-quality solutions, and to recruit and retain experts with a variety of backgrounds to meet the growing research portfolios of NCI, NIAID, CC, NHLBI, NIAMS, NCATS, NINDS, and NIMH has led to the considerable expansion of the program and its repertoire of support services. CMRPD's support services are strategically aligned with the program's mission to provide comprehensive, dedicated support to assist National Institutes of Health researchers in providing the highest quality of clinical research in compliance with applicable regulations and guidelines, maintaining data integrity, and protecting human subjects. For the scientific advancement of clinical research, CMRPD services include comprehensive clinical trials, regulatory, pharmacovigilance, protocol navigation and development, and programmatic and project management support for facilitating the conduct of 400+ Phase I, II, and III domestic and international trials on a yearly basis. These trials investigate the prevention, diagnosis, treatment of, and therapies for cancer, influenza, HIV, and other infectious diseases and viruses such as hepatitis C, tuberculosis, malaria, and Ebola virus; heart, lung, and blood diseases and conditions; parasitic infections; rheumatic and inflammatory diseases; and rare and neglected diseases. CMRPD's collaborative approach to clinical research and the expertise and dedication of staff to the continuation and success of the program's mission has contributed to improving the overall standards of public health on a global scale.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination support to the clinics operated by the National Cancer Institute (NCI), Center for Cancer Research (CCR), and Office of Research Nursing (ORN).


Patient Care Coordinator III:
  • Act as a liaison between physicians, nursing staff and other departments
  • Answer incoming calls and route to appropriate staff
  • Compose correspondence on various administrative issues
  • Communicate with various clinical administrative support offices concerning new and existing workscopes and clinical protocols (Surgery, X-ray, etc.)
  • Assist with writing and editing work requests, SOWs, and other documents for contracting purposes
  • Correspond directly with patients to arrange ATV travel, lodging including travel exception, direct bill request, lodge request and meals, and enter data in the ATV system
  • Design and set up filing systems and office procedures
  • Maintain calendar with current updates for department
  • Maintain relevant documents and e-documents that are easily accessible for reference
  • Prepare reports from raw data
  • Prepare various forms and packets for clinic appointments and prepare and review internal program reports for completeness, propriety, adequacy and timeliness
  • Maintain supply of necessary research records forms
  • Prepare and review internal program reports for completeness, propriety, adequacy and timeliness
  • Communicate with protocol-related bodies including the IRB, pharmaceutical sponsors or other organizations sponsoring the protocols, and collaborative groups
  • Set up research records for clinic appointments
  • Process credentialing requests and outside medical services
  • Perform general clerical duties as needed
  • This position is located in Bethesda, Maryland

  • Possession of a high school diploma or equivalent
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of five (5) years progressively responsible clerical experience including a minimum of one (1) year in a clinical/medical office
  • Experience scheduling patient appointments and maintaining patient records
  • Knowledge of medical terminology and understanding of clinical operations in order to provide adequate patient care arrangements
  • Ability to identify specific requirements and criteria for each type of appointment (e.g., new, follow-up, specialty case)
  • Excellent communication skills
  • Knowledge of record keeping, data management, and computer databases
  • Ability to efficiently compose correspondence, prepare reports from raw data, and design/ set up filing systems
  • Ability to multi-task and be detail oriented
  • Intermediate to advanced experience with Microsoft software applications
  • Must be able to obtain and maintain a security clearance

  • Knowledge of general scientific and safety technology and terminology
  • Familiarity with regulatory requirements and guidelines for clinical research
  • Oncology experience
  • General familiarity with requirements of clinical protocols and knowledge of special ambulatory care regulations

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)