National Sales Trainer, Xfactor Tele-Experience

Lake County, IL, US
Nov 21, 2018
Required Education
Bachelors Degree
Position Type
Full time
The National Sales Trainer, Tele-Experience will report to the Director, Patient Support Services - Immunology and Oncology, and is primarily responsible for the design and delivery of training solutions to a Tele-Experience team. Accountable to ensure that adherence to vision of providing an enhanced patient experience is represented in all training programs and solutions.

Key Responsibilities Include:

  • Designs, develops, and delivers learning solutions that increases effectiveness and credibility of participants by adhering to adult learning principles and sound training design.
  • Create and submit necessary materials into AbbVie's medical/regulatory approval process to get training materials, including contact center talking points/call guide approved; analyze the patient experience to evaluate effectiveness and recommend changes to further achieve business objectives.
  • Demonstrates the ability to effectively address challenges in both the classroom setting and virtual setting so that the entire class can benefit and learn.
  • Provides candid and specific verbal performance feedback including a plan for improved performance throughout the training.
  • Actively sets mutual expectations with key stakeholders so that trusted working relationships are constructive and productive.
  • Demonstrates and applies knowledge of all Business Partners (e.g. marketing, field leadership) businesses, strategies, and links solutions to defined business partner/brand strategies in the classroom, at meetings, and in the field.
  • Demonstrates ability to build relationships with third parties using good negotiation skills.
  • Demonstrates ability to develop and execute plans in an independent environment

  • Bachelor's degree required.
  • Advanced knowledge and exposure to science or health sciences is necessary to successfully develop training content that develops pharmaceutical product knowledge.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical products.
  • 3 years of field sales experience, patient support service experience or providing support to a tele-experience team with a proven high performing track record and strong understanding of what drives success in a commercial organization.
  • Demonstrated ability to work with a variety of individuals at all levels of management to gain consensus on training program development and delivery.
  • Demonstrated ability to manage vendors; Demonstrated ability to manage projects and deliver results based on tight timelines; Demonstrated history of developing projects and training that are patient-centric.
  • Learning agility to adapt to new products, markets, and develop innovative approaches.
  • Ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization.
  • Demonstrated ability to be adaptable to changing work environments and responsibilities.
  • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled