IT Systems Engineer II

Title:
IT Systems Engineer II

Company:
Ipsen Bioscience, Inc.

Job Description:

POSITION: IT Systems Engineer II - SCCM
Summary:
The Global Workspace team provides operations and management of the company's PC Management platform
(SCCM) and workstation systems to include configuration and patch management. The candidate's primary role
will provide operational and technical engineering support for the implementation, testing, integration, and
sustainment of SCCM in a global Enterprise environment. The Candidate shall install Management Servers, Agents,
reporting servers, and administration necessary and configure rules and alerts consistent with the support
structure. Additional responsibilities include packaging, scripting and automation installs with custom parameters
for more than 7,000 employees globally. This may include network, endpoint devices (desktops, laptops, smart
devices), security and application solutions. These responsibilities involve analyzing business needs and
opportunities, then developing and executing system enhancements and new technology installations as well as
provide third level technical support and training.
Job Responsibilities:
• SW Deployment including monthly patching and client health remediation.
• Download and deployment of MS patches using WSUS within SCCM.
• Maintain the overall health of technologies associated with SCCM.
• Deployment, installation and administration of standard desktop applications including
Microsoft Office, Adobe suite of products, and Internet browsers.
• Develop and publish a procedure for notification of OEM Patches released.
• Evaluate emerging technologies to ensure technical solutions are compatible with the
company's business needs and strategic objectives.
• Contribute to development and ongoing improvement of industry best practices and standards
for deploying enterprise desktop technologies.
• Provide technical expertise, guidance and strategic recommendations to other IT groups.
• Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing,
or automating the response to reoccurrences.
• Provide second- or third-level technical support of core business applications. Often requires
management/coordination of outside vendors and internal subject matter experts.
• Investigate & diagnose problems in assigned trouble tickets, as well as identify and implement
solutions. Communicate resolution back to team members and business users.
• Customer service orientation and sense of urgency to maintain expected service levels.
• Resolve all tickets escalated from the service desk including the administrative activities and
provide a status report.
• Provide documentation, guidance and instruction to the all service desk personnel for handling
standard Event and Service Manager related incidents, work orders and service requests.
Knowledge & Core Skills:
• Enterprise-level knowledge of Microsoft operating systems. Specifically, Windows 7, Windows
10, Windows Server 2008 R2, and Windows Server 2012 R2.
• Extensive experience in the implementation, administration and configuration of SCCM.
• Extensive experience in Software Distribution, Packaging, Patching & Imaging.
• Experience managing an OS image for large corporate environments including deployment and knowledge of OSD/MDT (Microsoft Task Sequencing). • Knowledge of desktop virtualization and thin client technologies. • Knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems. • Scripting WQL, SQL and PowerShell for SCCM. • Packaging experience should include the use of third party applications and scripting such as Wise Package Studio, VBscript and Powershell.
Personal Attributes • Excellent analytical skills, trouble-shooting and problem-solving ability.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer-oriented service skills.
• Experience working in a team-oriented, collaborative environment.
Soft Skills:
• Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
• Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
• Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. Education & Experience: Required knowledge & skills would typically be acquired through a bachelor's degree in computer science or related field plus 7+ years of related experience. Microsoft certification in SCCM is highly desirable.

IPSEN is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.