Patient Care Coordinator III (PCC III)

Bethesda, MD, USA
Oct 23, 2018
Required Education
High School or equivalent
Position Type
Full time
The Clinical Monitoring Research Program (CMRP) provides comprehensive, dedicated clinical research and study coordination in support of the National Cancer Institute's (NCI's), Center for Cancer Research (CCR), Office of the Clinical Director (OCD), Office of Research Nursing (ORN).

  • Arranges for blood to be drawn outside of NIH and shipped to NIH for processing
  • Calls external Pathology Departments to obtain slides and tissue blocks in advance of patient visit
  • Completes Tissue Transfer Forms and delivers to the appropriate individual or department
  • Assists with the coordination of patient activities in the program, such as screening telephone calls, using discretion ascertaining the purpose of the call and demonstrating thorough knowledge of the clinical program by providing information or making appropriate referrals
  • Contacts Patient Coordinators to set-up screening appointments
  • Identifies solutions for day-to-day problems by adapting processes and procedures with consideration to the coordination of patient care
  • Notifies patients and nursing units of date and time tests are scheduled for patients
  • Prepares appropriate travel and admission documents for the patients
  • Prepares new patient workbooks for the clinic, maintain clinic charts and organize chart room
  • Prepares phlebotomy slips and screening list for patients visiting the clinic and deliver to the Admissions Desk or Phlebotomy Department
  • Prepares research folders for new patients
  • Requests copies of films (CT Scans, PET, Nuclear Medicine Scans) for patients and have them sent to the patient's local physician or other treatment facility
  • Retrieves information for patients and their referring physicians
  • Schedules patients for tests needed to meet protocol requirements, using written instructions from the research nurses (e.g. flow cytometry, PET Scan)
  • Sends Screening Packets for emergency screens and in the Patient Coordinator's absence
  • Develops follow up systems to monitor communication from physicians who refer selected patients to the Branch
  • Prints, prepares, copies and distributes protocol consents, continuing review documents, protocol amendments
  • Schedules tests needed for study evaluation, as well as protocol-specific tests, including MRI, CT, ultrasound, EKG, x-rays, blood test
  • Tracks data entry time points in an effort to ensure timely data entry and timely data submission to the monitoring agency

  • Possession of a high school diploma or equivalent
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of five (5) years of progressively responsible administrative experience
  • Experience scheduling patient appointments and maintaining patient records
  • Understanding of clinical operations in order to provide adequate patient care arrangements
  • Strong customer service focus
  • Strong organizational skills with the ability to successfully manage competing priorities
  • Resourcefulness in problem solving
  • Ability to follow through with delegated tasks and take accountability
  • Knowledge of purchasing requests, accounting policies and facility planning
  • Must be able to obtain and maintain a security clearance

  • Knowledge of medical/scientific objectives and terminology
  • General familiarity with requirements of clinical protocols
  • Knowledge of special ambulatory care regulations

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)