TEMP - Patient & Provider Access Services - Operations

Sleepy Hollow, New York, US
Oct 04, 2018
Required Education
Bachelors Degree
Position Type
Known for its scientific and operational excellence, Regeneron is a leading science-based biopharmaceutical company that discovers, invents, develops, manufactures, and commercializes medicines for the treatment of serious medical conditions. Regeneron commercializes medicines for eye diseases, high LDL-cholesterol, atopic dermatitis and a rare inflammatory condition and has product candidates in development in other areas of high unmet medical need, including rheumatoid arthritis, asthma, pain, cancer and infectious diseases.

The Patient and Provider Access Services - Operations is a critical role in the Regeneron Patient and Provider Access Services (PPAS) group, responsible for helping to manage the invoice and budgeting process across multiple patient and provider programs.

Additionally, this person will be responsible for maintaining all patient and provider correspondences to ensure they are contributing to a positive customer experience, as well as ensuring that they are approved through the Joint Review Committee (JRC) process.

This individual will develop and maintain a high-level of collaboration and integration with all cross-functional Regeneron staff, including PPAS Leads and Operations, Analytics, Finance, and the Joint Regulatory Committee. The position is based out of Sleepy Hollow, New York and requires a highly motivated individual that is able to work cross-functionally in order to accomplish objectives.


• Validate invoices from multiple vendors that support our patient and provider programs to ensure appropriate billing.

• Track monthly invoices and accruals against existing Purchase Orders (POs) and provide regular updates to the PPAS business unit leads for each brand.

• Integrate with PPAS business unit leads and our Agency of Record to facilitate program material through the Joint Review Committee (JRC) process, and ensure that our existing material promote a positive customer experience.

• Partner with PSP Quality to track how individual programs are delivering on all Service Level Agreements (SLAs), as well as evaluating the service offerings of each individual program to identify enhancement opportunities.

• Develop and oversee the process for managing key PPAS documents, including contracts, standard operating procedures, business review decks, vendor proposals, etc.

• Maintain a deep understanding of the services offered by our key competitors across all programs, and assess areas of opportunity to enhance our existing support offerings.

• Understand and analyze program data to effectively communicate key information on a continuous basis to different functional areas in the commercial organization (Sr. Management, Field teams, Brand Marketing, Market Access).

• Comply with all laws, regulations and policies that govern the conduct of Regeneron activities.


• Bachelor's degree required.

• Previous experience in working on or managing a reimbursement or patient services program is highly preferred (1 year minimum). Preferred areas of experience include budgeting, pharmaceutical analytics (1-3 years), commercial operations (2-4 years), and project management (2-4 years).

• Must possess excellent organizational, project management, and communication skills. This includes demonstrating an understanding of how to escalate issues/concerns, and effectively communicate with others, especially those in other functional areas.

• Successful candidates will have a strong patient focus and an understanding of Access Services.

• Experience in specialty products and specialty product launches. Buy and bill experience is a plus.

• Excellent oral and written communication skills to support tactic development and presentation creation.

• Prefer previous experience in managing a reimbursement or patient assistance program.

• Demonstrated ability to manage multiple projects and excellent ability to prioritize work and meet deadlines.

• Must be an ethical, team player and can work in a cross-functional team environment - contributing creative ideas and positive energy to the group.

• Must be willing to travel up to 15%

This is an opportunity to join our select team that is already leading the way in the Pharmaceutical/Biotech industry. Apply today and learn more about Regeneron's unwavering commitment to combining good science & good business.

To all agencies: Please, no phone calls or emails to any employee of Regeneron about this opening. All resumes submitted by search firms/employment agencies to any employee at Regeneron via-email, the internet or in any form and/or method will be deemed the sole property of Regeneron, unless such search firms/employment agencies were engaged by Regeneron for this position and a valid agreement with Regeneron is in place. In the event a candidate who was submitted outside of the Regeneron agency engagement process is hired, no fee or payment of any kind will be paid.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.