Patient Support Specialist

Summit, NJ, US
Sep 15, 2018
Required Education
Bachelors Degree
Position Type
Full time
Other Locations:US- NJ- Summit West


Celgene is a global biopharmaceutical company leading the way in medical innovation to help patients live longer, better lives. Our purpose as a company is to discover and develop therapies that will change the course of human health. We value our passion for patients, quest for innovation, spirit of independence and love of challenge. With a presence in more than 70 countries, and growing - we look for talented people to grow our business, advance our science and contribute to our unique culture.

The Patient Support Specialist will be responsible for serving as a single point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic area. The Patient Support Specialist will help patients and healthcare providers navigate insurance and financial related assistance. This position reports to the Manager of Patient Support and Reimbursement.

***Candidates must be able to work 9am-6pm, Monday through Friday.

Responsibilities will include, but are not limited to, the following:
  • Ensure access to all products across Hematology/Oncology franchise
  • Educate internal stakeholders and external customers on breadth and depth of department service offerings
  • Act as a reimbursement navigator for patients, healthcare providers and specialty pharmacies that opt into Patient Support service offerings for both oral and IV Celgene Hem/Onc products.
  • Independently manage a case load within his/her geographic area and provide seamless coverage for other Patient Support Specialists' case load when necessary.
    • Accurately and thoroughly assess all patient needs and document all case notes
    • Provide timely resolution to open cases
    • Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy regarding case-related updates and to appropriately manage expectations
    • Ability to manage critical conversations with patients, healthcare providers and pharmacies
    • Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Celgene products.
      • Provide timely response to reimbursement/access related questions
      • Identify alternative resources available, i.e. insurance or financial-related assistance
      • Provide information and education on Medicare Part D enrollment
      • Determine eligibility for Celgene Patient Assistance Program
      • Provide support to customers in the implementation of Celgene REMs programs
  • Develop and maintain a localized understanding of market access challenges. Act as subject matter expert and educate patients, healthcare providers and internal cross-functional partners.
  • Effectively collaborate with a variety of internal cross-functional partners
    • Develop and execute Celgene Patient Support business plan for accounts in assigned geographical area
    • Plan and organize live or virtual Celgene Patient Support educational programs
      • Establish goals and develop targeted plans
      • Conduct educational presentations on reimbursement and Patient Support services
    • Partner with market access field team to identify additional resources and discuss current payer and reimbursement-related trends
  • Present to State Oncology Society meetings, industry conventions/seminars and patient advocacy groups

Skills/Knowledge Required:
  • Bachelor's degree required. 2+ years experience in hematology/oncology, pharmaceutical and/or healthcare industry preferred. RN, RPH, MSW, CPhT or billing experience a plus.
  • Has knowledge of IV and oral product reimbursement, including but not limited to Medicare, Medicaid and commercial insurance carriers, Prior Authorization submissions/appeals
  • Understanding of the healthcare industry, including both private and government payer landscape
  • Utilize critical thinking to problem-solve access challenges
  • Apply emotional intelligence
  • Empathetic listening skills to interact effectively with patients and providers.
  • Excellent written and verbal communication skills
  • Ability to lead presentations that effectively impact understanding of key messages
  • Proficient in MS Outlook, Word, PowerPoint, and Excel.
  • Experience with CRM platforms preferred
  • Ability to balance independent priorities with the priorities of the team/organization
  • Ability to work in a fast-paced environment, multi-task and self-prioritize workload
  • Proven experience resolving customer issues
  • Works with all members of a team effectively
  • A minimum of 10% travel required
  • Bi-lingual, Spanish speaking preferred


Celgene is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Celgene complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Celgene in the U.S.