Clinical Specialist - Smoky Mountain Region (Eastern TN, KY, WV and part of VA)

Location
Qualified candidates will need to live within the territory boundaries.
Salary
Base Salary - $85K, $15K bonus, full benefits, company car and a gas card.
Posted
Sep 04, 2018
Ref
WHG Clin Spec - Smoky Mtns
Required Education
Bachelors Degree
Position Type
Full time

The Clinical Specialist is a resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS product portfolio based on improved clinical outcomes and process enhancements which may result in a lower cost-in-use.  The expertise and credentials of the Clinical Specialist enhances the credibility of recommendations to customers and strengthens customer service and support. This support to customers is achieved through recommending best practice and facilitating education. The Clinical Specialist actively engages in conversion management, product implementation and training of Medication Delivery Solutions products.

The Clinical Specialist reports directly to a Clinical Manager.

Responsibilities:

Manages their responsibilities within the allotted T&E expense budget

Provides updates monthly to the Clinical Manager on regional training activities and support provided in region (CE courses, Assessments, Implementations, Customer Meetings, etc.) per activities delineated in the Individual Impact Goals

Facilitates customer training classes in support of conversion or retention for key customers

Collaborates with the Regional Team to clinically support customer engagements from pre-sale through post-conversion

Develops strong, working relationships with end-   users while providing product in-servicing and clinical education

Provides routine follow-up support to customers at end-user locations as needed

Conducts regional training for contractual nursing support as needed

Works with CM and RBM to ensure scheduling and activities produce the greatest ROI. Conducts VAM assessments supporting both Vascular Care and Vascular Access sales bags

Aids sales personnel by building strong, working relationships with end users during product in-servicing and clinical education programs

Works in concert with the Regional Team to ensure the sales and conversion management process is clinically effective throughout the timeline of pre-validation to retention

Establishes excellent rapport with TMs across both selling bags, RBM and CM. Works collaboratively with Region

Collaborates with the Sales Team in key account management strategy sessions

Provides clinical support, training and education for Regional Team members as needed

Shares best practices with the Business, Territory Managers, ATMs, Regional Business Managers, Strategic Customer Group, Area VPs and their counterparts as they continue to enhance MDS programs and processes

Provides training activities that help increase the clinical acumen for new hires as well as tenured Territory Managers

Manages the On-call Specialist (OCS) schedule to include coordination of team meetings for consistency of message and briefing of issues

Has responsibility for managing the Regional Team of per diem nurses at the account level to ensure the provision of the highest level of training to our customers

Trains and mentors contract nursing staff to consistently help build their clinical acumen, while identifying high potential nurses within this group to be considered for the role of Clinical Specialist

Works primarily in a geographically defined territory; however, based on account clinical needs, could assist outside of the region

Position Requirements:

Registered Nurse with a Bachelor’s degree (BSN is preferred)

Good relationship development skills

Strong communicator with effective verbal and written skills

Proven training skills to conduct educational courses

Persuasive and credible; able to influence without authority

Deals well with ambiguity

Possesses strong understanding and knowledge of infusion therapy, vascular access and key   disease states served by MDS products

Provides sales and customer product support for existing and prospective customers

Collaborates with customers and internal staff to develop clinical materials as needed

Follows corporate and divisional regulatory policies and approval metrics when creating and delivering educational material

Assists with training and orientation of new staff

Travels as needed to conduct initial and ongoing training to maintain accounts in designated region and as assigned

Communicates professionally by telephone, e-mail and on-site with internal and external customers

Collaborates with business units through the Clinical Manager to develop and revise marketing materials

Interacts with customer committees as requested (i.e. product, safety, infection control, policy committees)

Participates in trade shows to promote the company’s product lines

Networks and participates in local, state and national chapter affiliations (i.e. INS,ONS)

Reports complaints regarding the company’s products and service per BD’s company policy

Works in a safety-conscious manner ensuring that safe work practices are utilized

Complies with company policies and procedures

Adheres to policy on drug-free workplace

Maintains confidential information including proprietary information

Job Qualifications and Competencies:

Maintains license as a Registered nurse in good standing with the Board of Nursing

Five (5) years of general clinical experience, including three (3) years’ experience with nursing related to a MDS product.

National certification recommended

Ability to travel up to 70% of the time. Incumbent must have and maintain a valid driver’s license

Employs a strong work ethic

Works independently, with minimal guidance and supervision.

Relates effectively to all levels of associates both internally and externally

Participates in clinical organizations, regionally and nationally

Demonstrates problem solving and decision making ability