Manager, Digital Workplace Experience

Employer
AbbVie
Location
Lake County, IL, US
Posted
Aug 26, 2018
Ref
1805300
Required Education
Bachelors Degree
Position Type
Full time
The Digital Workplace Experience Manager within the Digital Workplace Solutions Delivery team, will be responsible for strategic and operational aspects of managing the employee experience with AbbVie's Digital Workplace: Work. Share. Anywhere. The goal is to digitize the employee experience at AbbVie and transform how our employees utilize tools & technology to collaborate and work.

As part of this role this person will create an in depth understanding of digital workplace initiatives and how these initiatives can drive employee engagement and transform business processes. This role is focused on understanding the root cause of a specific business problem to drive the creation of new digital solutions for the business problems.

This role will modernize and add value to how our employees work & collaborate globally. This will be a valuable opportunity to work side-by-side with business users and cross-functional teams and put one's individual 'stamp' on how AbbVie employees will work in the digital age. This person will work closely with the Digital Workplace Architect and the Cloud Platform service team to establish and drive the services road map, planning and continuous optimization.

This individual will be the point of contact for changing the way AbbVie shares knowledge and information and all items related to the Digital Workplace portfolio system strategy. This includes the product line for Microsoft Office 365 and related solutions.

Execution:
  • Manages, facilitates and creates business requirements / user stories, organize and facilitate prototype reviews and support basic training delivery
  • Works with cross-functional teams to estimate, implement, and build the right features / enhancements / break fixes & thoughtful, end-to-end solutions
  • Provides internal marketing support to build awareness and understanding through different mediums such as metrics-based decision making using analytics and tool reporting

Operations:
  • Works with the BTS leadership team to proactively suggest, define, and drive organizational and operational initiatives around AbbVie's Digital Workplace
  • Runs global Digital Workplace User Group Meetings and events to collect feedback on use cases; what's working and what needs more support or direction
  • Leverages existing AbbVie networks such as AbbVie Way Ambassadors, Enterprise Communications Quarterly meetings, Admin groups, smaller functional culture groups such as BTS' EXCITE and more
  • Works closely with key BTS enterprise teams to assess existing tools and technologies in the Digital Workplace environment including consideration of mobile experiences
  • Works closely with AbbVie Internal Marketing, Business Services Group and Internal Ad Agency to ensure alignment with AbbVie Brand Standards
  • Monitors existing trends that could influence changes to intranet, digital signage, mobile applications or other new communication or collaboration technologies or functionality being requested and bring them forward to advance AbbVie
  • Assist with converting the existing functional portals into a dynamic, collaborative intranet that provides easier access to information and tools that help people do their jobs, while eliminating redundancies existing with functional portals
  • Help employees utilize new social collaboration tools that will improve efficiencies
  • Collaborate with stakeholders to obtain Voice of the Customer data to capture service needs


Basic:
  • A Bachelor's degree is required
  • Position requires 5-10 years of experience in a professional communications position
  • Strong written and oral communications skills
  • PROSCI Change Management Certification preferred
  • Strong knowledge of IT solutions in the areas Digital Collaboration


Preferred:

  • Technical Proficiency Problem Solving/Analysis
  • Executive presence and comfort interacting with individuals at all levels
  • Detail oriented, confident, self-starter with exceptional organizational skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Conflict management skills with ability to work under pressure, while acting in a calm manner
  • Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
  • Passion for building communities and connecting individuals
  • The ideal candidate will have exceptional skills in customer service

Key AbbVie Competencies:
  • Strong communications, project management, multi-tasking and organizational skills
  • Strong knowledge of the AbbVie culture
  • Ability to respond efficiently and effectively in a continuously changing environment
  • Effective verbal and written communications skills

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Travel:

20% Travel