Medical Information Content Manager

Basking Ridge, NJ, United States
Aug 20, 2018
Required Education
Bachelors Degree
Position Type
Full time
Medical Information Content Manager

Ipsen Biopharmaceuticals Inc.

Job Description:

Position Summary

The Medical Information Content Manager is a member of the Us Affiliate Medical Affairs department. He/she is an office based professional with scientific, clinical and therapeutic area understanding who is responsible for providing medical information content for use to appropriately respond to unsolicited medical information requests for Ipsen US products.

This person can serve as a therapy area and product expert for both internal and external customers. This role is responsible for developing, reviewing, and updating local medical information content. The medical information responses must be accurate, current, fair- balanced, and of high quality. This role also collaborates with global MI affiliates in order to share best practices. This role reports into the Medical Information Head for the US Ipsen affiliate.

Essential Functions

  • Acts as a subject matter expert for one or more therapeutic areas (TAs)
    • Maintain current familiarity of published medical literature relating to Ipsen products
  • Develops and updates local medical information content that is accurate, current, fair- balanced, and of high quality.
  • Interfaces with Global Medical Information colleagues to exchange medical information and best practices.
  • Uploads, submits, and tracks Medical information content in Veeva system, for Medical Review Committee (MRC) review/approval
  • Acts as a MISTRAL Super-User and potential to be local lead MISTRAL administrator, if required.
    • Maintains local Representative and User lists, with appropriate access assignment; validates or rejects access requests opened in Ipsen Access Management (IAM).
    • Uploads approved medical information content, enclosures, cover letters in MISTRAL
  • If delegated, Supports end users with the use of MISTRAL system.
  • Acts as a resource to support the Medical Information Call Center to help respond to escalated queries that require a custom literature search and/ or response.
  • Participates in monthly team meetings with Medical Information Call Center
  • Promotes and ensures the sharing of best practices for Medical Information content management.
  • Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions.
  • May attend medical conferences to provide complete, accurate and timely medical information to healthcare professionals at the conference booth.
  • Participates in coverage for MI inquiry management after business hours
  • Identifies, obtains pertinent data, and forwards adverse events (AEs) and product quality complaints (PQCs) to Ipsen Call Center in accordance with policy and procedures.
  • Performs other responsibilities as assigned by supervisor.
  • Complies with all laws, regulations and policies that govern the conduct of Ipsen U.S. staff


  • Bachelors Degree
  • Pharm.D.

  • Demonstrated excellent medical writing skills
  • 2+ years of Drug Information in a Pharmaceutical Industry Experience or related Clinical Pharmacy Practice/Managed Care Experience Required
  • Previous experience in a Medical Information Call Center is a plus
  • Proficient in IRMS (Medical Information Database for Content Management) is a plus
  • Proficient in MS office applications.
  • Relevant therapeutic background desired (Oncology, Neurology, Rare Diseases, Endocrinology)

Core Competencies (Specific knowledge, skills and abilities that enable an individual to effectively perform the job)
  • Proficient in conducting medical literature database searches
  • Proficient in medical writing for medical information response documents
  • Ability to summarize medical literature/ accurately and appropriately (creating medical information response documents that are accurate, current, scientifically fair- balanced, and of high quality).
  • Prior experience working in IRMS is strongly preferred
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers
  • Ability to prioritize tasks
  • Strong verbal communication skills
  • Ability to work independently and as a team player
  • Be result-oriented, proven track record of success
  • Must Demonstrate flexibility in response to changing needs and competing demands.
  • Must Demonstrate a positive attitude.
  • Solutions oriented.
  • Some travel required to represent company at medical conferences, presentations, and other meetings.

The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.

Ipsen Biopharmaceuticals, Inc. is an equal opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, sexual identity, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable federal, state or local law.

Ipsen Biopharmaceuticals, Inc. conducts background screening, reference checks, and drug testing as part of its pre-employment screening process. This description is not intended to be constructed as an exhaustive list of duties, responsibilities, or requirements for the position. This position may change or assume additional duties at any time. The employee may be requested to perform different or additional duties as assigned.

All Employees are expected to adhere to all company policies and act as a role model for company values.

IPSEN is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.