Assistant/Associate Director, PV Business Process Office

Lake County, IL, US
Jul 27, 2018
Required Education
Bachelors Degree
Position Type
Full time
The Pharmacovigilance (PV) Business Process Office is comprised of Business Process Owners (BPO's) who are accountable for the definition, health, and performance of PV's key end-to-end processes. The BPO partners closely with various process stakeholders to ensure alignment of people, process and technology and are responsible for the performance of PV's key end-to-end processes in realizing their objectives as measured by process indicators and are empowered to identify and champion improvements.

Key Responsibilities Include:

  • Accountable for oversight and process-related decision-making associated with assigned processes.
  • Facilitation and strategic management of process performance and reporting routines (SMORES)
  • Documentation of end-to-end process requirements (policy, process, and procedures
  • Collaborate with stakeholders to maintain training curricula related to the end-to-end process
  • Monitor and report process performance against performance measures and specification limits
  • Establish the process strategy, strategic objectives and gap-closing roadmap (Strategy Maps)
  • Identify, define, and prioritize process improvement opportunities (EPP)
  • Oversee investigations and Action Plans from inspection findings, audit observations and exceptions
  • Perform periodic process health checks and managing remediation plans
  • Maintain awareness of all relevant regulations and monitoring changes in regulatory intelligence

  • Bachelor of Science degree required
  • Advanced degree in a medical, science or engineering curriculum desired
  • Masters of Business Administration (MBA) preferred
  • Lean Six Sigma and/or Lean certification required
  • LSS Black Belt or LEAN Bronze preferred
  • 10 years process management and/or continuous improvement experience required
  • Previous experience as a Process Owner and/or Value Stream Manager preferred

Equal Opportunity Employer Minorities/Women/Veterans/Disabled