National Sales Trainer

Employer
AbbVie
Location
Lake County, Illinois, USA
Posted
Jul 19, 2018
Ref
1805254
Required Education
Bachelors Degree
Position Type
Full time
The National Sales Trainer supports a Brand or Franchise organization in the design and delivery of training solutions to a field sales organization. An NST is accountable to the Sr. Manager, Franchise Training and the Franchise/Brand Sales and Marketing Leaders (SDs/RMs, Marketing Directors) to ensure both Field Training's and the Brand's strategies are effectively represented in all training programs and solutions. Key Job Responsibilities: Responsible for implementing and maintaining the effectiveness of the quality system by:
  • Understanding and adhering to the Code of Business Conduct, Operating Guidelines and PDMA guidelines.
Relationship Building/Stakeholder Management
  • Actively sets mutual expectations with Field Training's Business Partners including the field and home office groups so that working relationships are constructive and productive
  • Builds trust and credibility with Business Partners through regular interaction and is evidenced by feedback and proven working partnerships
  • Builds a sense of team within Field Training's demonstrated through mutual respect and support of peers and others
  • Leverages Field Training's core platforms and content within the specific Franchise/Brand training products limiting “reinventing the wheel” as appropriate
  • Demonstrates direct and open communication within Field Training's and with all Business Partners resulting in positive relationships and mutual understanding and agreement
Performance Coaching
  • Provides candid and specific verbal performance feedback resulting in training participants being aware of strengths and weaknesses including a plan for improved performance
  • Provides written evaluations that are specific, highlighting strengths and addressing areas for improvement which training participants can act on resulting in improved performance
  • Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
  • Helps to develop Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
  • Acts as a mentor to other NSTs and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships
  • Classroom leadership: Demonstrates the ability to effectively address coaching challenges - behavioral, over-achievers, low performers - so that the entire class is able to benefit, progress and learn
  • Demonstrates ability to “manage up” evidenced by interactions with Business Partners such as marketing and sales leadership
  • Demonstrates leadership of class room sessions including time management, speakers, partners, during all meetings and training classes
Strategy
  • Demonstrates and applies knowledge of all Field Training's Business Partner (e.g. marketing, field leadership) businesses, strategies and priorities
  • Facilitates integration of Field Training's activities into business planning and the actual business plans of brand teams
  • Adheres to and links solutions to defined business partner/brand strategies in the classroom, at sales meetings and in the field
  • Seeks innovative solutions to capitalize on business opportunities
Performance Learning
  • Designs, develops and delivers learning solutions that increases effectiveness and credibility of participants
  • Adheres to adult learning principles and sound training design
  • Demonstrates versatility and flexibility so that obstacles are overcome and expected results are produced
  • Increases personal effectiveness through formal and informal development
  • Recognized not only as product and disease-state expert but also as an expert in non-therapeutic areas such as customer and business skills
  • Builds, strengthens and transfers knowledge and skills
Position will be filled as a grade 17 or 18, based on experience.

  • Bachelor's degree
  • Advanced knowledge and exposure to science or health sciences is necessary to successfully develop training content that develops pharmaceutical product knowledge.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
  • 2 years of field sales and/or home office (training or marketing) experience in Oncology or Hematology disease states and therapeutic areas
  • High performing sales track record and strong understanding of what drives success in a commercial organization
  • Demonstrated ability to work with a variety of individuals at all levels of management--both in the field and in marketing--to gain consensus on training program development and delivery
  • Learning agility to adapt to new products, markets, and develop innovative approaches
  • Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization
  • Exceptional stakeholder communication skills to develop partnerships and align training with the business strategy
Preferred:
  • Bachelor's degree in Science
  • Field sales or home office experience (marketing or training) in Glioblastoma disease state and therapeutic area
  • Field guest trainer during Initial Field Training
Travel:

25% travel