Business System Analyst II
More than 1,200 Pharmacyclics and AbbVie research scientists, clinicians, marketing, operations and corporate professionals work in the San Francisco Bay Area. They combine their expertise in immuno-oncology, stem cells, and cell-signaling with their knowledge of bispecific antibodies, antibody-drug conjugates (ADCs), and covalent-inhibitor technologies to discover and develop novel cancer treatments. Together, we are striving to outsmart cancer.
General Position Summary/Purpose:
We are seeking a Business System Analyst II to collaborate with internal and external stakeholders in requirements gathering/documentation, functional design, IT testing, coordinating user testing and providing as needed functional production support. The Business System Analyst will support our Sales/Commercial and Medical CRM application (Veeva) based on the Salesforce platform. The resource should be comfortable working hands-on in Veeva CRM/Salesforce.com and will collaborate closely with Commercial, Sales, Medical, IT Operations, Marketing and our partner Veeva. The position will report to the Associate Director, Commercial Applications.Key Accountabilities/Core Job Responsibilities:
Lead requirements gathering efforts (Business Process/Functional and Technical Specifications) for the CRM application across Sales/Commercial and Medical.
Develop project definition in partnership with business sponsors for multiple, concurrent projects. This includes identifying scope, constraints, deliverables, timelines, and facilitating project status meetings.
Translate and document non-technical requirements into technical concepts with a comprehensive understanding of Veeva CRM/Salesforce.com and technical interdependencies.
Test developed solutions as needed and coordinate\facilitate testing with QA resources.
Develop robust business cases with recommendations of evolving technologies to fit with existing application infrastructure, scalability, reliability, availability and serviceability for the company, while identifying trade-offs and risks associated.
Continually assess business needs and implement measures that will ensure customer expectations are met or exceeded by enhancing system capability and performance.
Document and track change requests and system defects.
Manage issue resolutions with product vendors.
Assist in the generation of documents and reports
Assist in the creation of training materials
Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation in coordination with Medical and Sales Operations groups.
Escalate issues to Sales/Commercial/Medical Operations and IT Management and vendor support as needed.
Create and deliver presentations on specific system related topics.
Support and assist other analysts with troubleshooting system issues.
Qualifications and Requirements:
- 3-5 years minimum experience working with Salesforce.com. Bachelor's degree is preferred. Equivalent experience is acceptable in lieu of degree(s). 1 year of previous Veeva CRM related work experience highly desired. Project management experience is preferred. Must have an understanding of systems development lifecycle deployment methodologies. Must have strong analytical and problem solving skills. Must have proficiency using Microsoft Office (Excel, Word, PowerPoint, Visio) at advanced level. Ability to evaluate change requests and provide accurate information based on the evaluation. Ability to communicate effectively with all levels of the organization.