Field Service Representative- Washington DC
Your tasks and responsibilities
The primary purpose of the position is to provide direct on-site emergency service and preventive maintenance and installation support service to end user customers while ensuring the highest levels of customer satisfaction. The position is also responsible for assisting in reaching Divisional Service Zone Revenue targets with individual territory work group sales responsibilities of up to $450K 1 - 2 million and to communicate product sales opportunities to Sales and Applications team members as needed. Willingness to acquire and use sales skills is a must. Difficulties include, extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 30lbs). Typical workweek approaches 50 hrs and on-call duty as needed by Division Zone Service manager.
The primary responsibilities of this role, Field Service Representative, are to:
- Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation;
- Schedule and organize own work activities and ensure efficient operations;
- Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits. Responsible for proper return of all defective inventory for replenishment;
- Price service calls, offering discounts or converting to full contracts when needed;
- Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary);
- Prepare and develop sales quotes and follow through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order;
- Interface heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory;
- Generate customer interest and communicate to Service Marketing Rep, in some cases;
- Generate and communicate sales leads to respective sales rep for new product or disposable opportunities;
- Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K;
- Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc.
Who you are
Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:
- Associate's Degree in Electronics, IT Networking, Computer Science or relevant discipline required with two years of applicable experience OR a Bachelor's Degree in relevant discipline;
- Equivalent Military Experience/ Training in areas such as Electronics, Aviation, IT, Computer Science or relevant training with 2 years of applicable experience can be considered in lieu of degree;
- Technical trade skills in areas such as, soldering, electrical installation & troubleshooting;
- Prior experience in a customer facing role;
- Demonstrated ability to work in a face paced self-directed environment;
- Good verbal and written competencies; along with flexibility and good judgment;
- Ability to prioritize workload and tasks to maximize revenue;
- Proficient in Microsoft Office product suite & comfortable using company specific databases and CRM systems;
- Ability to travel within assigned territory and nationally, at times overnight and extended time periods;
- Must hold a valid driver's license.
- Demonstrated knowledge of Medical Device & Radiology business;
- Prior experience in a Field Service Role and/or regulated industry.
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Country: United States
Location: Residence Based, DC-Washington