Customer Logistics Representative II

Mishawaka, IN, United States
Jun 11, 2018
Required Education
Masters Degree/MBA
Position Type
Full time
Your tasks and responsibilities

The primary responsibilities of this role, Customer Logistics Representative II, are to:

  • Process customer orders, including the effective resolution of pricing and the prevention of pricing issues, product availability and other potential problems;
  • Operate in conjunction with sales representatives, customers, brokers, and internal departments such as contract management, distribution, transportation and product supply;
  • This applies to multiple functions served by the CLSC (customer logistics service center); consumer care, medical care and pharmaceuticals;
  • Proficient in all applicable systems currently utilized by the divisions and versions of SAP (u3p legacy, p2r and u8p legacy);
  • Knowledge of the following systems will be provided and required to be successful: SAP and any associated upgrades with divisions; oracle business intelligence reporting and data analysis; Siebel on demand;
  • Siebel on premise (demographic and fulfillment for end users); Vistex Contracting system; edi (electronic data interchange) transaction sets (customer versus bayer capabilities);
  • Able to understand different business nomenclature used by the direct retail, drug wholesaler, physician & hospital, scientific supply distributors as well as other customer categories including but not limited to managed care, federal government, buying groups, GPOs(Group Purchasing Organizations), etc.;
  • Generation of sales using VMI (vendor managed inventory) and CPFR (collaborative planning forecasting and replenishment) systems for multiple divisions with selected accounts to meet customer inventory and in stock requirements;
  • Interfacing seasonal PBIs (promotional buy indices), IRI (information resources inc.) Data, FAN(flu/ cold/respiratory illness activity notification) data and forecasting models to generate incremental sales;
  • Experience in forecasting systems of Neogrid, Manugistics, Agentrics, e3 and OBI related data base management programs;
  • Resolution of customer deductions related to orders/order errors in a timely manner;
  • Follow-up as appropriate with sales representatives, customers, and internal personnel to correct root causes and prevent reoccurrence along with all subsequent collections activities;
  • Management of customer and sales organization relationships for assigned accounts;
  • This includes responsibilities for facilitating effective resolution of customer issues, professionally handling various types of customer orders and requests, listening for and capturing customer feedback to utilize for improvement opportunities, utilizing systems to accurately track equipment records, and supporting all field team requests;
  • Must gain a complete understanding of customer requirements, proactive communication, resolution of issues, problem prevention, and goal alignment with the sales organization towards achieving customer focused goals;
  • Account management in conjunction with sales including all supply chain related activities; for example, generation of sales activities;
  • This will require periodic travel with sales representatives for face-to-face meetings with accounts and participation on business teams;
  • Provide contract reviews, generate quotes, pricing reports, contract information, etc.. Update SAP equipment records with appropriate warranty, extended warranty, customer and corporate.

Who you are

Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

  • Masters degree with zero to one year of experience OR:
  • B.S./B.A. with two or more years of experience;
  • Highly developed analytical skills and use of supporting MS Office software;
  • Individual must be highly skilled and experienced in dealing with multiple levels of internal and external personnel, external customers OR third party entities;
  • Interfacing with customer personnel in negotiating, developing joint business plans, sales plans and the settlement of disputes with buyers, re-buyers, accounts payable managers, and senior management involved in purchasing, retail store operations, contracting, warehousing, distribution and transportation.

Preferred Qualifications:

  • SAP experience;
  • Demonstrated post graduate work towards an advanced degree or Certification.

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Country: United States
Location: IN-Mishawaka