Business Systems Analyst

Employer
AbbVie
Location
Lake County, Illinois, USA
Posted
May 24, 2018
Ref
1803797
Required Education
Bachelors Degree
Position Type
Full time

The application center of excellence's purpose is to deliver superior customer experience, enabling AbbVie to focus on having a remarkable impact on patient's lives. The Business System Analyst will be responsible for report management and data analysis for the ACoE as well as consistent onboarding, training, and communications management.

DUTIES AND RESPONSIBILITIES:

  • Prepare and publish standard Application Center of Excellence reports
  • Ensure consistent ACoE Onboarding & Training
  • Develop ACoE Communications to drive understanding and consistent performance against ACoE priorities
  • Compare and verify vendor performance results
  • Research, gather, and analyze data and prepares reports for review and action
  • Generate on-demand reports as required
  • Serve as a primary point of contact for the ACoE foundation data and it's maintenance
  • Perform other job duties as assigned

  • Bachelor degree and/or 4-7 years relevant experience.
  • High level of attention to detail to ensure accuracy
  • Experience with Managed Service Provider Contracts and ITIL processes preferred
  • Experience with metrics to monitor business satisfaction with vendors preferred
  • Demonstrated Expertise in Excel, PowerPoint and Word
  • Demonstrated Expertise in Data Analysis
  • Experience with ServiceNow / Performance Analytics Reporting preferred
  • Experience with SharePoint or other content management preferred
  • Strong organizational and planning skills
  • Excellent communication skills (written & verbal)
  • Ability to work with minimal supervision

Equal Opportunity Employer Minorities/Women/Veterans/Disabled