Technical Customer Support Specialist Intern

Working from home
Apr 16, 2018
Required Education
Bachelors Degree
Position Type
Full time
Your tasks and responsibilities

Digital Transformation Business of Bayer Environmental Science as a part of the new Business Development Team, the Technical Customer Support Specialist (TCSS) will work directly with new client organizations - primarily in the food safety industry - to ensure proper onsite implementation of the Bayer Remote Monitoring & Device Technologies.

The primary responsibilities of this role, Bayer Crop Science Technical Customer Support Specialist Intern, are to:

  • Oversee hardware installation, software set-up, and provide training directly to clients and support teams;
  • Continues to nurture each customer relationship by providing ongoing training and troubleshooting support, as well as follow-up site visits. The TCSS will be the customer's direct point-of-contact, and will coordinate operational service issues by working with various departments within Bayer, and with Bayer's external network of Licensed Service Providers;
  • Complete site visit reports, and consistently provide customer feedback to management. The TCSS will make recommendations to management for improving customer satisfaction.

Who you are

Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

  • Undergraduate student currently enrolled in an accredited college/university, pursuing a Bachelors or Bachelor Science;
  • Equivalent experience working in food processing, food safety, or food security will be considered;
  • Minimum of one year of experience in troubleshooting and/or training;
  • The ideal candidate for this position has an affinity for training and communicating with customers in a professional and timely manner. This role is best suited for a natural problem-solver who works well with minimal supervision. This position may be assigned to an East Coast, Mid-West or West Coast territory. The TCRS will also participate in sales presentations and product demonstrations;
  • Travel: is 60% of internship - Both car and air travel.

Preferred Qualifications:

  • Bachelor's degree in Food Technology or Science;
  • Master's degree strongly desired;
  • Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills;
  • A self-starter and self-learner that is capable of working with limited supervision;
  • Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales;
  • Excellent organizational skills with the ability to multi-task, prioritize, and track many activities;
  • Strong desire to lead and learn in the area of IoT, DaaS and Business Model Innovation.

Your application

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. Job postings will remain open for a minimum of ten business days and are subject to immediate closure thereafter without additional notice. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Country: United States
Location: Residence Based