Senior Managed Care Trainer

Lake County, Illinois, USA
Apr 13, 2018
Science/R&D, Oncology
Required Education
Bachelors Degree
Position Type
Full time
The Senior Managed Care Trainer supports a Brand or Franchise organization in the creation, design and delivery of training solutions to the Oncology field sales organization. An TDL is accountable to the Director, Franchise PPD Training and the Franchise/Brand Sales and Marketing Leaders (SDs/RMs, Marketing Directors) to ensure both T&D and Brand Strategy is effectively represented in all training programs and solutions. Key Job Responsibilities: Responsible for creating, implementing and maintaining the effectiveness of the quality system by:
  • Understanding and adhering to the Code of Business Conduct, Operating Guidelines and PDMA guidelines.
Relationship Building/Stakeholder Management
  • Actively sets mutual expectations with T&D's Business Partners including the field and home office groups so that working relationships are constructive and productive
  • Builds trust and credibility with Business Partners through regular interaction and is evidenced by feedback and proven working partnerships
  • Builds a sense of team within T&D demonstrated through mutual respect and support of peers and others
  • Leverages T&D core platforms and content within the specific Franchise/Brand training products limiting “reinventing the wheel” as appropriate
  • Demonstrates direct and open communication within T&D and with all Business Partners resulting in positive relationships and mutual understanding and agreement
Performance Coaching
  • Provides candid and specific verbal performance feedback resulting in training participants being aware of strengths and weaknesses including a plan for improved performance
  • Provides written evaluations that are specific, highlighting strengths and addressing areas for improvement which training participants can act on resulting in improved performance
  • Recognizes the skill level of training participants and adjusts coaching and training techniques to meet the needs of individuals
  • Helps to develop Guest Trainers by providing them a meaningful role in the class, one-to-one coaching including performance feedback
  • Acts as a mentor to other NSTs and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships
  • Classroom leadership: Demonstrates the ability to effectively address coaching challenges - behavioral, over-achievers, low performers - so that the entire class is able to benefit, progress and learn
  • Demonstrates ability to “manage up” evidenced by interactions with Business Partners such as marketing and sales leadership
  • Demonstrates leadership of class room sessions including time management, speakers, partners, during all meetings and training classes
  • Challenges the status quo and champions innovative initiatives which elevate the Oncology franchise based on clinical expertise
  • Actively participates in meetings with Legal/OEC/M/R to provide a thorough depiction of the current Oncology landscape and the needs of the learners to strategically and compliantly support customers
  • Demonstrates and applies knowledge of all T&D Business Partner (e.g. marketing, field leadership) businesses, strategies and priorities
  • Facilitates integration of T&D activities into business planning and the actual business plans of brand teams
  • Seeks innovative solutions to capitalize on business opportunities
Performance Learning
  • Develops self through field interactions to better gain insight into the sales role and the needs of the AE
  • Build proficiency in training skills through active participation in Abbvie offered development courses
  • Designs, develops and delivers learning solutions that increases effectiveness and credibility of participants
  • Adheres to adult learning principles and sound training design
  • Demonstrates versatility and flexibility so that obstacles are overcome and expected results are produced
  • Increases personal effectiveness through formal and informal development
  • Recognized not only as product and disease-state expert but also as an expert in non-therapeutic areas such as customer and business skills
  • Bachelor's degree
  • Advanced knowledge and exposure to science or health sciences is necessary to successfully develop training content that develops pharmaceutical product knowledge.
  • Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP)
  • District Sales Training or guest trainer during Initial Sales Training
  • Demonstrated ability to work with a variety of individuals at all levels of management--both in the field and in marketing--to gain consensus on training program development and delivery
  • Learning agility to adapt to new products, markets, and develop innovative approaches
  • Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that drive competitive advantage to the organization
  • Exceptional stakeholder communication skills to develop partnerships and align training with the business strategy
  • Masters' degree in Science
  • Advanced clinical degree
  • 5+ years of Oncology clinical experience
  • ONS Certification (Oncology Nurse)
  • Experience presenting at Nursing/Pharmacy Symposiums
  • Published clinical data in Medical Journals/National Oncology Conferences
  • Expertise regarding development of clinical training documents, inclusive of referencing & appropriate documentation
  • Successful demonstration of simplifying complex information and elevating overall knowledge and understanding for learners
  • Proven track record of training and mentoring new staff in clinical setting in an ongoing manner
  • Deep understanding of Oncology marketplace and rationale for treatments of use, potential side effects and appropriate management strategies
  • Knowledgeable of Oncology payer landscape, business models impacting Oncology offices and changes within the Oncology healthcare system
Equal Opportunity Employer Minorities/Women/Veterans/Disabled