Field Applications Specialist

United Kingdom (GB)
Feb 27, 2018
Required Education
Masters Degree/MBA
Position Type
Full time


  • Pacific Biosciences™ is seeking a Field Applications Specialist (FAS), with a strong customer focus to support the SMRT™ sequencing workflow and its applications.
  • The candidate will employ expertise in customer training, implementation and validation of SMRT™ sequencing, biological insight and bioinformatics.
  • The candidate will assess the customer’s experimental needs and implement training, experimental design, and analytical approaches to ensure customer success.
  • The ability to communicate with customers both pre- and post-sales; communicate results to diverse audiences; interact with marketing; internal support and development are important aspects of this role.
  • A key part of the role will be to work in close conjunction with the EMEA FAS team to share and implement best practices across the entire customer base.
  • Collaboration and coordination with the local sales colleagues is essential to maximize consumables utilisation and effectiveness of the SMRT sequencing platform at the customer site. This will involve regular in-person meetings with the appropriate account manager
  • The candidate will be working in a fast-paced environment, interacting with customers, as well as other scientists and engineers from a wide variety of backgrounds. This candidate is a partner to the customer in understanding and analysis of data derived through the use of the SMRT sequencing platform.


Position Requirements:

Personal Skills and Requirements

  • Minimum of a Master’s degree, Ph.D. preferred, in Molecular Biology, Biochemistry, or related Life Science field
  • The candidate would support customers within the UK, Eire.
  • The role is field based and approximately 50% of work time will be outside home office Ideally, the candidate is home based within UK
  • Must have a valid and clean driver’s licence
  • Ability to work independently and collaboratively in a strong team driven environment.
  • Proven ability to work remotely/independently, be highly motivated and be able to solve problems as commensurate with a growing organisation
  • Excellent verbal, written, interpersonal communication and presentation skills. Comfortable engaging with customers and with an internal team across Europe and the United States

Technical Skills and Requirements

  • 3+ years of experience in field applications and pre- and post- sales customer support, in installation, training, validation, implementation, and application, of next-generation DNA sequencing instruments and assays
  • Extensive hands-on experience in operating next-generation DNA sequencing instruments and assays
  • Experienced in molecular genetics, molecular biology and biochemistry laboratory techniques
  • Basic experience in data analysis of next-generation DNA sequencing
  • Experienced in conducting scientific presentations to internal and external audiences for pre- and post-sales activities
  • Sufficient familiarity with the manuscript publication process and associated experimental design requirements
  • Excellent trouble-shooting abilities
  • Experience of a diagnostic or regulated work environment would be a benefit
  • Experience bioinformatics tools to support next-generation DNA sequencing would be a benefit