Trimedx Selects Pilgrim Quality Solutions To Expedite Key Quality Management Processes

Published: Jul 24, 2017

TAMPA, Fla.--(BUSINESS WIRE)--Pilgrim Quality Solutions, a leading global provider of enterprise quality management software and services for the Life Sciences, today announced that TriMedx, a leader in clinical engineering and medical equipment management services, has selected Pilgrim’s SmartSolve® to automate key components of its Quality and Regulatory operations.

“We were seeking an enterprise-class system that is flexible, provides built-in industry best practices, and most importantly, unifies our quality processes across our entire enterprise”

TriMedx will implement SmartSolve to provide its global operations with fully integrated and automated processes for tracking data and reporting quality events, including corrective and preventive actions (CAPA) and customer complaints. SmartSolve will also support both TriMedx’s CE Quality Audits and Supplier Quality Audits, allowing the company to strengthen and sustain its ongoing global compliance while improving overall quality and operational efficiencies.

“We were seeking an enterprise-class system that is flexible, provides built-in industry best practices, and most importantly, unifies our quality processes across our entire enterprise,” said Doug Folsom, Chief Information Officer for TriMedx. “Pilgrim’s experience with the expectations and regulatory requirements that medical equipment providers face, and the best practices inherent in SmartSolve, will help us expedite critical quality and compliance processes.”

SmartSolve provides a platform and solutions for continuous improvement under one fully-integrated, closed-loop quality system. It offers TriMedx robust flexibility and processes to drive efficiencies, allows for enhanced data tracking and analysis, and simplifies quality system reporting both internally and externally.

“Pilgrim helps enterprises like TriMedx improve operational efficiencies while reducing risk and enhancing compliance,” said Rick Lowrey, Pilgrim’s President and Chief Executive Officer. “TriMedx was seeking a solution to help harmonize quality processes and enhance quality-related information flow throughout the entire organization. This is exactly what SmartSolve does. We look forward to being a strategic business partner and working closely with TriMedx to address their quality management goals.”

About TriMedx

Created by healthcare for healthcare in 1998, TriMedx understands that patients are the number one priority. Headquartered in Indianapolis, TriMedx started as a clinical engineering department focusing on reducing expenses, optimizing service and enhancing revenue for healthcare providers. Today, TriMedx is a recognized leader in medical equipment management, elevating clinical engineering through innovative management programs, medical equipment life cycle solutions and service data for 1.7+ million medical devices worth more than $15.6 billion.

About Pilgrim Quality Solutions

Pilgrim Quality Solutions is the leader in quality compliance management software and services for Life Sciences. For more than 20 years, our solutions have automated thousands of processes across global company sites to manage the quality and compliance of life’s most important products. Our cloud-based and on-premise solutions include in-the-box best practice workflows, document and process management, dashboards, electronic signatures, audit trails, and automated validation – helping companies more easily achieve quality system compliance and pass regulatory audits. Pilgrim Quality Solutions is majority owned by Boston-based private equity firm, Riverside Partners LLC. With Pilgrim Quality Solutions as your partner, you are prepared to succeed. For more information, visit


Pilgrim Quality Solutions
Sandy Carson, 813-915-1663

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