Wilson Health Information Finds TRICARE Members Most Satisfied With Health Insurance For Second Year In A Row

NEW HOPE, Pa., Sept. 14 /PRNewswire/ -- Wilson Health Information, a leading independent consumer satisfaction research company, announced results from the WilsonRx(TM) Health Insurance Satisfaction Survey which found TRICARE the number one-rated health insurer nationally for the second year and Kaiser Permanente the number one HMO for the fourth straight year. Among Preferred Provider Organizations (PPO), AARP is number one and Blue Cross Blue Shield is rated the number one Point of Service (POS) insurer.

The WilsonRx(TM) Health Insurance Satisfaction Survey is independently conducted. In July 2004, 29,274 surveys were mailed to households in the top sixteen US markets representing 50% of the US household population. Of the 42 health insurance and pharmacy benefit issues rated by the 17,792 survey respondents; the highest level of importance is the quality of medical care & plan providers, medical treatment and prescription drug coverage.

Regionally, Kaiser Permanente is rated number one in Atlanta, Los Angeles and San Francisco; Blue Cross Blue Shield plans are number one in Baltimore, Boston, Chicago, Detroit, Philadelphia & Phoenix; Aultcare is number one in Cleveland; PacifiCare in Dallas; AARP in Houston; Humana in Miami; HealthPartners in Minneapolis; HIP in New York; and Sierra Military Health in DC.

TRICARE members also gave the highest ratings for a number of health condition treatments including: Chronic Bronchitis; Incontinence, Irritable Bowel/Crohn's Disease, Menopause symptoms, Migraine headache, Sleep problems and Thyroid hormone replacement. Other national treatment satisfaction winners are: Aetna, Great West, Group Health Incorporated, Health Alliance Plan, HealthNet, HIP, Humana, Kaiser Permanente, MAMSI, MEDICA, Medical Mutual, PacifiCare, Sierra and UnitedHealthcare.

The WilsonRx(TM) Survey is independent; insurance plans do not have the option of withholding their data as with accreditation programs. The survey is population-based and is not biased by large employer results, as may be the case with business coalition and other employer-sponsored surveys. The report analyzes large and small employer & government sponsored, self insured and uninsured respondents.

Wilson Health Information, LLC, an independent, privately owned healthcare consumer Research Company providing unique insight into healthcare satisfaction issues. For more information, contact Jim Wilson at (215) 862- 4581 or email info@wilsonrx.com.


Wilson Health Information

CONTACT: Jim Wilson, +1-215-862-4581, or info@wilsonrx.com

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