ERT Recognized For Outstanding Customer Service
4/8/2014 1:58:02 PM
PHILADELPHIA – April 8, 2014 –– ERT, a leading global solution provider for high-quality patient safety and efficacy endpoint data collection, today announced it has received Omega Management Group Corp.’s NorthFace ScoreBoard (NFSB) AwardSM for consistently delivering outstanding customer service in 2013. This marks the second year in a row that ERT has been recognized for achieving excellence in customer satisfaction, as rated solely by its customers.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “There is no other award that recognizes such achievement at this high level, so we are pleased to once again congratulate ERT for their ongoing efforts in this regard.”
Omega’s proprietary NFSB Award methodology measures customer satisfaction and loyalty levels on a 5-point scale (or equivalent) a minimum of four times during a calendar year. ERT received the award for achieving high levels of customer satisfaction in the areas of project management, logistics, education & training, and data management.
“ERT has implemented a number of corporate-wide initiatives to ensure our products, services, and practices are of the highest quality and that they exceed our customers’ expectations,” said Jim Corrigan, executive vice president and chief operating officer at ERT. “Each of our employees is committed to meeting the highest customer satisfaction standards. This is the force behind our best-in-class solutions that help make clinical development programs more successful. While we are honored that our customers see us as a trusted partner, we are always implementing strategies that enable us to improve.”
For more information on ERT’s award-winning clinical research solutions, visit www.ERT.com/clinical.
ERT (www.ert.com) is a leading provider of high-quality patient safety and efficacy data collection solutions for use in clinical drug development and healthcare settings. ERT delivers the most widely deployed solutions in centralized cardiac safety, respiratory services, suicide risk assessment and Clinical Outcome Assessments (COAs) – which includes patient, clinician and observer reported outcomes. By efficiently integrating these solutions through a system built upon a scientific and regulatory foundation, ERT is able to increase the accuracy and reliability of patient data that it collects, analyzes and delivers. ERT is a global organization with headquarters in Philadelphia, Pa. and offices throughout the U.S., U.K., Japan and Germany.
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