Pilgrim Software Announces the Global Release of SmartSolve® Version 9.1  
5/2/2012 2:58:07 PM

Tampa, FL – May 2, 2012 -- Pilgrim Software, Inc., a world-leading provider of Enterprise Risk, Compliance and Quality Management (ERCQM) software solutions, today announced the availability of SmartSolve®9.1, the latest and most enhanced version of its integrated process automation platform.

The latest version of SmartSolve contains a diverse set of enhancements to help meet users’ operational and compliance requirements. The real power of SmartSolve 9.1, however, is its configurability.

While out-of-the-box best practices are important tools used in meeting organizational compliance and regulatory requirements, they don’t allow for the organizational uniqueness found in every enterprise. SmartSolve 9.1 provides user-friendly configuration tools and best practice templates built from years of industry experience, providing shortened implementation cycles, rapid return on investment and reduced cost of quality and compliance. The enhanced user interface provides for improved usability and increased end-user productivity, while further reducing costs.

SmartSolve 9.1 includes enhanced capabilities in Audit management, Corrective & Preventive Action (CAPA), Customer Complaints, Document and SOP management, and employee Training and Certification. The release also includes additional reporting functions. The primary enhancement is a series of improvements to Pilgrim’s SmartStudio™ business application configuration solution which reduces the complexity and logic of enhancing, designing and building new compliance-centric business applications while allowing for enterprise uniqueness.

The SmartSolve 9.1 delivery of SmartStudio is the foundation on which Pilgrim will deliver its expanded Business Intelligence offering, focused on quality analytics and KPIs. Additionally, the SmartStudio foundation enables Pilgrim to offer its customers mobile solutions, allowing users to work wherever they are, further enhancing the usability of the solution and end-user productivity.

“We recognize that every company’s needs differ based on industry regulations, organizational requirements or product specifications,” said Atulya Risal, Pilgrim’s Chief Technology Officer. “Users need quick and easy tools to enhance their risk, compliance and quality applications to meet their end-users’ needs. As such, this platform update includes technology that allows our customers to create an unlimited number of risk and compliance-centric applications within a single, centralized platform.”

SmartSolve 9.1 also provides compliance features aimed at simplifying Regulatory Reporting. Administrators can now merge the FDA CDRH dictionary into the application to expedite the complaints submissions process. A new HTML-based MedDEV Incident reporting form has also been added to the system to support requirements for European Union eSubmissions, as well as the Adverse Drug Event (ADE) Decisions Tree, Medwatch form and MeDRA Dictionary for pharmaceutical companies.

SmartSolve’s 9.1 user interface enhancements include directional icons and buttons that simplify the document review process within the document management solution. Document collaboration tooling enables collaboration between Microsoft Word and Excel documents as well.

“Pilgrim is always looking to enhance its solution and user experience for its customers, including keeping up with the latest technology,” said Risal. “The new features and enhancements in SmartSolve 9.1 allow SmartSolve customers to expedite their business processes while enabling compliance with industry regulations and manufacturing the highest quality products.”

About Pilgrim Software, Inc.

Pilgrim Software, Inc. is a world-leading provider of Enterprise Risk, Compliance and Quality Management solutions for global organizations. Through its integrated platform, Pilgrim helps organizations manage industry and regulatory compliance, address potential risks, reduce manufacturing costs and improve customer satisfaction. Pilgrim was named North American Enterprise Compliance & Quality Management Company of the Year – Best Practices by Frost & Sullivan, and winner of its North American Best-In-Class Customer Value Enhancement Award in the Enterprise Risk, Compliance and Quality Management Market for the Life Sciences Industry. Pilgrim is a portfolio company of Boston-based private equity firm Riverside Partners LLC. For more information about Riverside Partners, visit For more information about Pilgrim Software, visit