Tampa, FL – March 27, 2012 -- Pilgrim Software, Inc., a world-leading provider of Enterprise Risk, Compliance and Quality Management (ERCQM) software solutions, today announced that Pharmaceutical Associates, Inc., a manufacturer and distributor of liquid pharmaceuticals, will implement Pilgrim’s integrated solutions for Corrective & Preventive Action (CAPA) and Customer Complaints management. These automated software systems will replace previous manual, paper-based CAPA and complaints processes across the organization.
Pilgrim’s CAPA Management and Complaints Management form a closed-loop system that allows users to report, react to, and resolve issues as well as prevent recurrence through appropriate actions.
“These two solutions are fully integrated and will allow us to enhance our tracking, trending and reporting capabilities surrounding collected CAPA and complaints data,” said Mark Wita, Vice President of Quality Assurance and Regulatory Affairs. “We’ll be able to increase our efficiencies while continuing to ensure we take rapid, but thorough action to address the right issues in the right way.”
By streamlining Pharmaceutical Associates’ processes, Pilgrim’s solutions will help reduce overhead costs from the current paper-based administration, and provide the company with the scalability to easily integrate additional solutions and increase usage across the organization as its needs evolve.
“With the implementation of Pilgrim’s automated and integrated solutions , we are happy to provide Pharmaceutical Associates a platform to realize its automation vision in these critical areas,” said Thierry Durand, Pilgrim Software’s Chief Executive Officer. “Additionally, the organization is now positioned to gain operational efficiencies which will ensure a higher level of customer satisfaction and further solidify its well-known reputation as a leader in the pharmaceutical industry.”
About Pharmaceutical Associates, Inc.
Founded by several pharmaceutical executives in 1968, Pharmaceutical Associates, Inc. has earned a solid
reputation as the time-proven Manufacturer of Liquid Pharmaceuticals. Through the years, we've formulated,
manufactured, and packaged thousands of products including Contract-manufactured liquid specialties,
Private-labeled formulations, and PAI's line of Generic Pharmaceutical Liquids packaged in Out-patient
and Unit-Dose sizes. Website: http://www.paipharma.com
About Pilgrim Software, Inc.
Pilgrim Software, Inc. is a world-leading provider of Enterprise Risk, Compliance and Quality Management solutions for global organizations. Through its integrated platform, Pilgrim helps organizations manage industry and regulatory compliance, address potential risks, reduce manufacturing costs and improve customer satisfaction. Pilgrim has been named North American Enterprise Compliance & Quality Management Company of the Year – Best Practices by Frost & Sullivan, and winner of its 2010 North American Best-In-Class Customer Value Enhancement Award in the Enterprise Risk, Compliance and Quality Management Market for the Life Sciences Industry. For more information, visit Pilgrim Software’s website at www.pilgrimsoftware.com