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Miles
Km80.5

Sales Coordinator

EMD Group

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Location: Billerica, MA Posted Date: 5/6/2013 Position Type: Full time Job Code: 1302445 Required Education: Bachelors Degree

Description

 
Job Description:
 
Candidate will be a key member of our Process Solutions Sales Coordination team that performs a variety of activities that support our Account Managers and customers. The Sales Coordinator is the dedicated contact for Sales for non technical support such as quotes, sample requests, and general sales reports.   In addition to directly supporting the Sales team, they may act as a liaison between Sales, Customer Service, Marketing Management, Product Management, Tradeshow, and Quality Departments as necessary.



Essential Duties & Responsibilities:



·         Provide best-in-class sales and customer support via telephone and email
·         Process non-technical customer inquiries: quotations, literature and sample fulfillment, etc.
·         Enter leads from Trade Shows
·         Facilitate service for maintenance  and repair of select instrumentation
·         Email customers with product/sales information as requested by Account Manager
·         Run sales reports as requested, including but not limited to Ship History, Item History
·         Support requests for account and contact maintenance in SalesForce.com
  • Support Process Improvement projects

  • Participate in process for  annual price increase communication to customers

  • Play a role in non-technical support of Change Notifications

  • Coordinate meeting logistics upon request
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Requirements

Qualifications & Preferences:
  • Bachelor’s degree

  • Excellent interpersonal skills in both verbal and written

  • Ability to use multiple computer systems: Oracle, SAP, Lotus Notes, SalesForce.com, and proficient in all Microsoft Office programs including MS Word, MS Excel, and MS Powerpoint

  • Excellent time management & organizational skills

  • Produce work that is well executed, accurate, & attentive to detail and take ownership of all interactions; resourceful and willingness to go above and beyond. Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
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